Description:

A TEKsystems partner is looking to bring in a Manager of the Technical Assistance Center (TAC) for inbound support for their guest internet team. Technical experience preferred is standard, off-the-shelf, firewalls, gateways, switches, access points, etc. so basic-level networking background or coming from an ISP would be preferred. This team offers 24/7/365 support. This person will be effectively deliver business results by championing a culture of accountability, consistency, and quality. The Manager of the TAC is a facilitator, trainer, motivator, and coach, working across functional teams to ensure collaboration, communication, visibility, and successful delivery of TAC Performance Metrics to ensure an Excellent Customer Experience. The Manager is the point person for clarifying strategic level goals for the team and outlining the execution plans to achieve them - employing both a strategic focus, as well as a tactical approach.

Skills:

Call center experience, networking customer service

Additional Skills & Qualifications:

Also, this position is deemed “Critical” meaning you may need to report to work even if the company is closed (not limited to weather related and holiday closings).

Experience Level:

Intermediate Level

Workplace:

Hybrid - onsite expectations 3-5 days per week.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.