SONIFI® Solutions, the leader in technology solutions for the hospitality and healthcare industries, is looking to add a Project Specialist to our team. The Project Specialist, Professional Solutions will have responsibility for supporting the Third-Party Services team and customers throughout the full life cycle of a variety of project types. The Project Specialist works independently as well as within a team to coordinate projects, schedules, materials, and other administrative functions. The position will also assist with planning goals and overall departmental efficiencies. This is a full-time, non-exempt position located in Sioux Falls, SD.

What you’ll do:

• Coordinate activities pertaining to all aspects of the Third-Party business process.

• Case Management – formulate, verify, and create cases as needed (to include mass case creations), timely case closures and constant updates to Third Party contacts as needed.

• Interact and attend regular meetings with third party partners to provide support as needed. Follow up on customer (internal and external) questions, requests, and issues in a timely manner.

• Provide input on internal procedures for service partner/subcontractor contact information, required forms, processes and policies as needed.

• Interpret, verify and process FWO’s for projects and service requests to ensure proper invoicing as agreed by Third Party partners and associated rate cards.

• Assist Project Managers with Service & Project Requests to ensure accurate and timely responses.

• Coordination of projects and special Third-Party needs.

• Reporting - including Project Tracking, Support Case Metrics for projects/third party service and other data reporting. Maintain accurate, detailed, well-organized and documented files.

• Oversee, research, and correct transaction errors maintaining communications with the customer appropriately.

• Maintain accurate, detailed, well-organized data within SONIFI internal systems.

• Provide remote support and escalation for calls/e-mails from Third Party partners.

• Provide feedback to improve internal procedures for Third Party information, contracts, required forms, processes and policies.

• Assist with user acceptance testing of internal applications, as necessary.

• Promote and maintain positive working relationships while working to meet departmental and company goals.

• Comply and adhere to departmental and company procedures and policies.

• Other projects and duties as assigned.

  What you’ll need:

• Associate degree and a minimum 3 years of related experience, preferably in a technical environment; or have the equivalent combination of education and/or work experience.

• Ability to adapt to a technical environment.

• Strong Microsoft Office (Word, Excel, PowerPoint, Outlook) skills.

• Experienced providing outstanding customer service delighting customers.

• Excellent written and verbal communication skills

• Ability to adapt to changing priorities through the course of the day.

• Excellent judgment and decision-making skills.

• Detail-oriented and self-motivated.

  SONIFI’s team is changing people's lives through memorable guest experiences - all delivered through an integrated technology and service platform. We work with global brands like AT&T, LG and Samsung and leverage technology from Google and Amazon. SONIFI's core solutions include interactive television, streaming, Internet access, Free-To-Guest, and healthcare integrations, along with unparalleled nationwide technical support and professional services

  The pay for the finalist selected for this role will be set based on a variety of factors, including but not limited to, location, experience, education, specialty, and training. This position is also eligible for PTO, holidays, health, dental, vision, retirement plans, pet insurance, on-demand pay, and a variety of other benefits.

  If you require assistance in filling out our online application due to a disability, please contact Human Resources at 605-988-1000.

  For more information about Equal Employment Opportunity, please visit: https://www.eeoc.gov/.

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Job Details

Pay Type Hourly