General Description:

The Operations Manager is responsible for daily operations and supervision of staff across all modalities, including but not limited to x-ray, ultrasound, cardiac, and nursing. This position is also responsible for meeting and/or exceeding productivity standards and taking sole ownership in the overall success and coverage of operations in the provided region.

Principal Duties and Responsibilities:

   This is not a remote position- fully in person requirement

• Plans, directs, and coordinates activities of all territory operations.

• Reviews and implements changes to operations to make improvements of staff and workflow.

• Monitor staff equipment/vehicles performance and takes appropriate measures to resolve issues.

• Provide consistent, professional support, guidance, and motivation to staff through phone calls, electronic and in-person meetings.

• Acts as a liaison between company staff and executive management.

• Provide support and guide staff in troubleshooting and resolving any technical, patient, or professional issues.

• Orientate applicants and provide training to new employees on the overall job requirements, policies, and work procedures.

• Interview and source qualified job applicants for the specified regions and modality types and maintain proper staffing levels.

• Counsel employees on unsatisfactory performance and/or work behavior.

• Oversee and maintain staff retention, including ongoing staff monitoring and counseling employees at risk of ending their employment.

• Provide a consistent level of support by performing exams whenever necessary to maintain and improve service levels.

• Maintain, review, and approve time-off work and work schedules to assure proper staff coverage.

• Maintain, review, and approve time records and submit to HR in a timely manner for payroll processing.

• Work in conjunction with all operation department managers for coordination and proper execution of daily workflow.

• Provide regular staff meetings and interactions.

• Providing training to regional team on All-Stat policies and procedures and applicable modalities.

• Maintain proper documentation and procedures for staff radiation dosimetry reporting and distribution.

• Provide continual education and a consistent level of support to staff to ensure continued, high-quality service.

• Maintain appropriate levels of inventory for radiology staff and research areas of opportunity for cost savings.

• Manage salaries/wages including any overtime not to exceed budgeting percentage.

• Provide client service visitations with account executive or alone, consistently showing client support and maintaining relationships.

• Address, resolve, and document customer service concerns with follow-up summary to senior management.

• Distribute, retain records of, and ensure compliance of staff with new and ongoing policies and procedures.

• Work in conjunction with territory account executives and senior management by monitoring exam response times and quality on a consistent basis and make any necessary adjustments for improvement.

• Proper presentation of all service lines and in-servicing of new clients.

• Present company, company progress, services, and introduction of new service lines through in-service, QA, and client meetings as needed.

• Performs all other duties as assigned to ensure efficient operations and quality patient care.

   

  Work Experience Requirements

• Ability to work in a fast-paced healthcare environment.

• Strong computer and software skills.

• Possess a high degree of initiative, creativity, and the ability to meet deadlines and work with minimal supervision.

• Ability to work independently and prioritize tasks efficiently and effectively in a cross-functional team environment.

• Strong leadership, organizational, time management, and communication skills.

• Strong analytical and problem-solving skills.

• Ability to read and interpret documents like safety rules, operating and maintenance instructions, and procedure manuals.

• Ability to write routine reports and correspondences.

• Effective managerial and leadership abilities as applied to operations management.

• Experience developing goals and objectives and establishing priorities.

• Proven leadership, planning, critical thinking, and problem-solving abilities.

• Exercises good judgement and ability to act decisively at the right time.

• Effective analytical ability and organizational skills with attention to detail and prioritization.

• Hunter mentality required to build, grow, and develop assigned territory.

• 3-5 years of experience in a long-term acute care setting, skilled nursing, or mobile environment preferred but not required.

  Education Requirements

• Current state licensures in either radiography or sonography preferred but not required.

• Current ARRT registration and/or ARDMS, preferred but not required.

• Bachelor’s degree preferred. Associates degree required.

• Graduate from an approved accredited program in radiography or sonography, preferred but not required.

Powered by JazzHR