Job Description Overview At Spacelabs Healthcare, we are on a mission to provide continuous innovation in healthcare technology for better clinical and economic outcomes. Our scalable solutions deliver critical patient data across local and remote systems, enable better-informed decisions, increase efficiencies, and create a safer environment for patients. Why work at Spacelabs? Because lives depend on you! VP Global Service is responsible for leading all activities and resources relating to the service and customer support of all product lines. Leads the service organization, including Field Service, IT Network Implementations, Technical Training, Complaint Handling, Global Product Support, Project Management, Global Tech Support, Service Business Management, Customer Support and Equipment Servicing Center. Responsible for the team's strategy, structure, performance and development, and budget. Primary expectations include the installation, service and support of Spacelabs products in alignment with customer requirements, development of a culture of continuous improvement and cost efficiencies, rigorous discipline around specs and procedures, and implementation of tight controls. This role requires global thinking and cross-functional collaboration. Responsibilities Customer retention - build positive working relationships, respond to customer complaints and product issues, communicate directly with the customers to negotiate resolutions quickly; meet with Sales team to propose customer retention solutions. Collaborate with internal partners (Sales, R&D, Operations) to develop and execute comprehensive strategies to grow service revenues and support current/future sales of products and services. Own the overall Service organization's financial performance as measured through the P&L. Develop and manage the Company's Service Budget by identifying the key financial levers within the Service business and ensure metrics-driven financial model is in place, supported by corresponding dashboards to drive and measure results. Assess and manage the Service Organization structure, team capabilities, service locations, individual competency and performance, and drive improvements where needed. Continue to build toward a world-class, highly motivated, and top performing service organization with a strong work ethic and focus on customer satisfaction. Manage an effective services marketing function to ensure that Spacelabs' service offerings are aligned with customer requirements and create a significant, differentiated advantage when compared to available service alternatives. Develop and monitor internal processes to manage the execution of the service function, the call center, equipment installation and training functions. Establish metrics, programs, and plan to drive measurable performance improvements. Create a workplace culture that is consistent with the company mission, vision, and values Ensure that direct report(s) are trained and evaluated on their knowledge and adherence to the company's values, Code of Ethics and Conduct, and applicable compliance policies. Uphold the company's core values of Integrity, Innovation, Accountability, and Teamwork. Demonstrate behavior consistent with the company's Code of Ethics and Conduct. It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem. Duties may be modified or assigned at any time to meet the needs of the business. Qualifications QUALIFICATIONS: Bachelor's degree in engineering, or 4 years equivalent expertise and experience; MBA preferred. 15+ years' relevant experience, with 10 years' experience in leadership positions managing large multi-site, multi-country service organizations. Relevant Service leadership e