Title

NBF-WebMgr-IT Web Manager

Open Date

12/19/2024

Full-Time/Part-Time

Full-Time

Exempt/Non-Exempt

Exempt

Bargaining / Non-Bargaining

Non-Bargaining

Division

Innovation and Technology

Location

Innovation and Technology

Reports To

Chief Technology Officer

Schedule

8am-5pm, Monday thru Friday

Pay Rate

Pay Range is $60,000-66,000 annually

Description

Salary Range: $60,000-$65,000

Schedule: Monday-Friday, 40 hours per week.

SUMMARY:The Web Manager is a member of the Digital Team in the Department of Innovation and Technology and is a capable content manager, trainer, and digital communications strategist. The Web Manager champions web asset management and improvement projects across City Teams. We are looking for a passionate professional who is eager to improve resident experiences and public communications.

The Web Manager is responsible for the following:

• Quality auditing and UX/UI for City web products
• Training web editors and content managers
• Lead strategic web and digital communications projects
• Manage relationships with City web vendors
• With the Digital Team leadership, shape and lead web asset governance
• Other web and digital capacity building and improvement work

The Web Manager position is in the City's Department of Innovation and Technology (IandT). IandT is an award-winning, nationally recognized government technology team. The Web Manager is an important role who will help forward the Department and the City's vision for a welcoming, user-friendly city. Candidates that thrive on this team have a good attitude, a customer service mindset, and a love of learning.

SUPERVISION EXERCISED:Contractors, fellows, and Interns as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES:This list represents the types of duties required by the position. Other duties may be assigned as reasonably expected.

Manages City websites in terms of issues related to improvements, performance, bug fixes, and overall experience of residents, City staff, and website visitors.

Oversee technical issues by organizing communications between external vendors, IandT leadership, and the Applications Team to timely resolve outages.

Manages the South Bend 311 online service request portal

Coordinates and trains content contributors for digital government platforms including the City website.

Collaborates with the Applications Team, residents, and city teams to consider human-centered design, accessibility in core web products.

Supervises contractors and fellows as needed.