Reporting to the Director of Client Services and working cohesively with the Executive Manager, the core objective of the Account Manager is to support and develop lasting relationships with self-funded medical, dental, and ancillary benefit client groups.

The Account Manager will serve as a main point of contact for day-to-day activities for our clients.

Responsibilities:

•Act as an internal client liaison to manage all aspects of onboarding and implementing in a communicative and diligent fashion.

•Build sustainable relationships and trust with our existing client base by answering inquiries while setting, managing, and exceeding expectations.

•Use discretion and independent judgment to manage projects associated with implementing new client groups.

•Provide the best possible service and recommendations in relation to CBG products.

•Escalate client concerns and utilize core internal resources and systems for grievances and appeals.

•Contribute to the performance of the service delivery on your team and report progress daily.

•Collaborate cross departmentally with internal resources to assist in the development and design of client presentations.

•Must be able to prioritize daily tasks.

Qualifications:

•Associate degree or two years of equivalent related experience in business.

•One to three years’ experience in the health benefit/ insurance space.

•Exceptional interpersonal and written communication.

•Ability to work independently and across team settings.

•Intermediate level of knowledge in Microsoft office suite.

•TPA knowledge is a benefit.

Pay Details: $27.00 to $29.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.