LaundroLab is the new way to do laundry & dry cleaning. With our convenient pickup and delivery service, we are on a mission to give back time to our customers by taking laundry & dry cleaning off their to-do lists. We're obsessed with delivering the perfect customer experience and caring for our customer's items just as we would for our own.

This position is located at our The Laundry Room- 901 E Arrowood Rd, Charlotte, NC 28217

Current Schedule: 1:30 PM -9:30 PM

Subject to change depending on the needs of the business

Team Lead Responsibilities

• Assist in managing and auditing daily operations, including customer service, inventory management, machine maintenance, and staff scheduling

• Handle routine tasks and customer problems and escalate unusual or high priority items.

• Prepare reports for management, including shift reports, incident reports, maintenance reports

• Ensure that all employees adhere to company policies and procedures

• Train new employees on proper operational procedures and safety protocols

• Assist in managing employee performance, conducting regular performance review conversations, and coaching or retraining when necessary

• Maintain a clean, safe, and organized work environment

• Maintain all machines by ensuring all preventative maintenance tasks are completed timely, troubleshooting issues as they arise, and scheduling technicians when necessary

• Order supplies and manage inventory levels

• Process payments, handle cash transactions, and follow all cash management procedures

• Assist in the implementation of corporate-led marketing strategies to increase sales

• Track employee attendance and performance metrics

• Ensure company goals are being met for volume and quality production and taking corrective action when necessary

• Other duties as assigned

What we are looking for:

• 2+ years of face-to-face customer service experience

• 1+ year of experience of supervisory experience preferred, preferably in a retail or food service environment

• Computer and tech savvy

• Handy and able to troubleshoot issues

• Creative problem solving

• Willing to learn and understand how to run a laundromat

Clothing Care Associate Work Environment:

• You'll work from the best Laundromat facility in Charlotte! We have a clean, modern laundromat including individual workstations for our employees.

• Fast-pace environment where you're constantly challenged to exceed your own performance goals

Clothing Care Associate Requirements:

• Laundry can get heavy, so you need to be able to lift 30-50 pounds

• Not afraid of going above-and-beyond when needed

• Driven by quality and accuracy

• Dependable and passionate about your work

Clothing Care Associate Pay & Perks:

• Starting rate starting at $17.50 per hour

• FREE Telehealth program for all employees and their dependents (regardless of tenure)

• Medical, Dental, and Vision options

• Immediate 401k eligibility

• Employee Assistance Program

• Weekly pay every Friday

• Discounted Laundry Services and one free wash cycle per week

• Consistent work schedules

LaundroLab is an equal opportunity employer. We value diversity and strive to create an inclusive environment representative of a variety of backgrounds and experiences. Employment is decided solely on the basis of qualifications, merit, and business need.