Account Advisor

Location: This position will work a hybrid model (remote and 3-4 days a week in the office). The ideal candidate must live within 50 miles of the Elevance Health Pulse Point location in South Portland, ME.

The Account Advisor is responsible for partnering with sales and account associates in the growth and retention of existing accounts in Maine and New Hampshire.

How you will make an impact:

• Build relationships internally and externally to meet client needs and understand priorities.

• Manages high-profile sales, claims, and benefits issues by researching, resolving, and responding to accounts, members, and brokers.

• Conducts and facilitates meetings with clients to educate, promote, persuade, and drive opportunities for additional growth and product sales; communicates with internal partners to assist with upsells.

• Responds to requests for proposals (“RFP”) in coordination with sales support.

• Collaborates with internal stakeholders to meet and exceed client expectations.

• Utilizes internal and external client reporting.

• Respond directly to clients on behalf of strategic account associates as needed.

• Mentors and coaches team members while acting as subject matter experts on processes.

• Completes projects outside the department on matters of significance with the authority to represent the department.

• Assists with competitive situations within assigned accounts or group markets, analyzes information and develops proposals and execution plans for management.

Minimum Requirements:

• Requires a BA/BS and a minimum of 4 years of related experience; or any combination of education and experience which would provide an equivalent background.

• A sales license is required to be obtained and appointed within sixty (60) days of hire.

Preferred Experience, Skills, and Experience

• Excellent written, oral, presentation, and interpersonal communication skills with the proven ability to negotiate expectations between multiple parties are strongly preferred.

• Proven ability to resolve complex issues in a fast-paced and high-demand environment is highly preferred.

• Exceptional strategic thinking, decision-making, and adaptability are highly preferred.

• Proficient in Microsoft Office products, most notably PowerPoint for creating presentations, Teams, Outlook, Excel, and Word is strongly preferred.

• Possesses experience in utilizing Salesforce or any other Customer Relationship Management (CRM) tool preferred.

• The ability to travel up to 30% is strongly preferred.