Job Description:

• Team Performance Consultant will be responsible for revising, managing and coordinating quality oversight and performance review process for members of the Team.

Responsibilities:

• Overhauled and established the coach audit and quality oversight program for Client Diabetes programs on Client and Lightpath platforms.

• Managed and coordinated auditing and performance review processes for Team members.

• Developed and maintained quality evaluation guidelines, forms, and processes according to regulatory requirements.

• Set and maintained quality oversight schedules and facilitated quality review calibrations.

• Coordinated monthly and quarterly performance reviews with Team Leads and Team Managers.

• Conducted quality assurance activities, including monitoring staff communications and productivity.

• Supported implementation of learning and mentoring programs based on performance reviews.

• Identified opportunities for streamlined interventions, quality improvements, and additional training.

• Collaborated with coaches, physicians, and healthcare professionals to understand factors affecting patient health.

• Created and delivered individual learning plans for Team members based on quality reviews or management requests.

Mandatory:

• Working knowledge of GCP and FDA Regulations.

• Skilled in behavioral techniques: goal setting, problem-solving, and motivational interviewing.

• Experienced in facilitating quality reviews and providing feedback.

• Proven ability to lead with influence and build strong relationships with peers and leadership.

• Proficient in Google Workspace (G Suite).

• Passionate about helping others with strong empathy, listening, and perception skills.

• Excellent organizational, interpersonal, and communication skills, both oral and written.

• Professional handling of difficult situations with patients and physicians.

• Strong analytical and problem-solving abilities.

• Capable of monitoring compliance standards.

Desired:

• Experience with digital medical device research studies.

• Experience maintaining an Electronic Trial Master File (eTMF).

• Master’s degree required.

• Certified Diabetes Educator (CDCES) or equivalent mid-level clinical credential (e.g., RN).

• Experience in individual education and coaching for disease prevention and behavior change.

• Direct experience developing and delivering clinical training programs.

• Experience with accreditation processes.

• Proficiency in EMR systems (e.g., Athena).

Education:

• BS/BA degree in a life science, health science, RN, or related field.

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com (http://www.ustechsolutionsinc.com) .

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity,

national origin, disability, or status as a protected veteran.