SUMMARY

The Property Manager - LIHTC is responsible for the overall management of two Low Income Housing Tax Credit properties (forty-two units and twenty-six units) on a day-to-day basis. This includes the on-site supervision of the Maintenance Technician and Case Manager in coordination with their component managers. The Property Manager reports directly to the Director of Compliance. As this position requires continual contact with professional peers, staff, residents, clients, contractors and the outside community at large, the Property Manager must demonstrate effective written and oral communication skills. While working with the Director of Housing, Director of Housing Operations, Director of Compliance and other senior members of SMOC Non-Profit Housing and other home office administrative staff, the Property Manager must be able to work collaboratively in the development, revision and implementation of all property policies, procedures, programs and systems.

Why Work for SMOC?

• Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.

• Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees.

• Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees.

• 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.

• Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.

• Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.

PRIMARY RESPONSIBILITIES

• Complete all initial certifications and ongoing re-certifications of applicants/residents in compliance with applicable regulations.

• Process all applicants for move-in when vacancies occur in accordance with Tenant Selection Plan and Affordable housing agreement.

• Process unit transfers

• Prepare reasonable accommodations requests for review and approval

• Complete move out process, assessing charges for damages, reconcile ledger and compute interest and security refund.

• Maintain property compliance with all applicable requirements to regulatory agencies (i.e., Fair Housing, MHIC, MHFA, HIF, AHT, Spectrum and Home.

• Maintain RealPage database by entering all resident related activity

• Maintain affordable waitlist and continually market the properties

• Oversee day-to-day compliance with all regulatory agreements and occupancy policies.

• Enforce regulations, policies and procedures with the residents, following through on violations of the lease with respect to state, federal and local regulations governing evictions. Working closely with, and reporting to, the Director of Compliance with respect to legal actions. Making referrals to and working with the Case Manager to preserve tenancy by ensuring ongoing compliance.

• Implement and enforce all policies governing the properties. Making recommendations for policy changes to the Director of Housing whenever necessary. Work with residents to draft or modify certain site-specific policies and procedures to be implemented after ownership approval.

• Issue approval for all property purchases within set spending limits, securing Director of Compliance, Director of Housing Operations and other approvals when necessary. Continuously review expenses against budget to ensure performance within budgetary constraints.

• Develop the annual operating budgets for the properties with the Director of Compliance, Director of Housing Operations, Chief Financial Officer and other financial department professionals.

• Review monthly financial statements, prepare monthly Financial Narrative and bring areas of concern to the attention of the appropriate manager.

• Coordinate the timely turnover of units with the Maintenance Technician and Area Supervisor.

• Developing a long-range plan for the property with the Director of Compliance, Director of Housing Operations and the Director of Housing.

• Oversee day-to-day maintenance schedules, the activities of the Maintenance Technician and the overall maintenance program for the property.

• Working with the Director of Housing in developing long and short-range maintenance planning.

• Overseeing the annual preventive maintenance inspections of all apartments on-site, in accordance with the Preventive Maintenance Plan.

• Make recommendations to the Director of Compliance and Director of Housing Operations for hiring of on-site staff positions.

• Make recommendations to the Director of Housing and Director of Human Resources to address violations of the personnel policy, up to and including employee terminations.

• Monitor staff progress, complete staff reviews and carry out disciplinary actions if needed.

• Ensure compliance with all routine reporting requirements, and provide additional reports as requested.

• Meet with community organizations as scheduled and requested.

• Attend regular meetings with investors and other parties and provide a summary of the previous period’s activity.

• Assist with the coordination of programs and services with the Owner, and work to ensure that all parties work effectively together.

• All other duties as assigned by the Director of Compliance, Director of Housing or Director of Housing Operations.

LOCATION

Time will be spent between two properties; Bixby Road 19 Apartments (42 units), 19 Bixby Road, Spencer MA and Freedom Village (26 Units), 11 Franklin Street, West Boylston MA. Will also, upon request, travel to SMOC Main Offices located in Framingham MA.

KNOWLEDGE AND SKILL REQUIREMENTS

• Bachelor’s degree and/or 3 to 5 years related experience in property management.

• Experience working with the homeless or disadvantaged populations.

• Strong organizational and planning skills as well as strong project management skills.

• Excellent written and verbal communication skills.

• Ability to work both independently and in a team environment.

• Proficiency with MS Office (Word/Excel/Outlook/Teams) and knowledge of property management software.

• Ability to meet deadlines and manage tasks accordingly.

• Able to research various sources of regulatory and contractual information including web-based documents.

• Must have a valid driver’s license, reliable transportation and be able to meet SMOC’s insurance requirements.

  PHYSICAL REQUIREMENTS

• Lift large files.

• Complete unit inspections, climb single flight of stairs, bend, stoop and kneel.

• Ambulate continuously for 30 minutes to conduct property walks.

  ORGANIZATOINAL RELATIONSHIP

• Reports directly to the Director of Compliance.

• Indirectly reports to the Director of Housing Operations and Director of Housing.

  WORKING CONDITIONS

• Standard office conditions.

• Will work independently spending periods of the day alone, with occasional resident interaction either by telephone or physical visit.

• Collaborate with Department staff and Leaders both remotely and in person.

We are an equal opportunity employer committed to diversity in the workplace

Monday - Friday 9:00am - 5:00pm

35 hours per week