The Salvation Army Housing Operations Specialist- Weekend Part Time (Stepping Stones Emergency Shelter) in Spokane, Washington
The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
Two years of education and/or two years’ experience in social services
Two years education and two years of experience can be substituted for bachelor's degree
Experience working with low-income and vulnerable people
Case management skills for on-going support and advocacy
Ability to empathize with and advocate for low-income and vulnerable people
Maintain confidentiality with personal information
Knowledge of social services and local resources preferred
Knowledge or experience working with homeless/low-income families
Have excellent interpersonal skills, with emphasis on working effectively in a team
Able to make decisions based on policies and procedures manual
Proficient in typing, organizing, and filing
Possess working knowledge of budgeting
Able to multi-task and work in a team
Understand and demonstrate crisis management skills
Self-motivated; ability to work with minimal supervision
Communicate effectively, both written and orally, with Program Manager and other staff
Property management preferred
Have (or obtain within 30 days of employment) First Aid & CPR card
Completed (or obtain within 30 days of employment) Blood-borne Pathogens course
Negative TB test every two years
Pass a criminal background check
Microsoft Word, Excel, Access and Publisher require, Microsoft PowerPoint, helpful
Working knowledge of database applications and ability to use new software programs
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Provide support to the participants living in Stepping Stones and Family Shelter
Maintain complete program documentation for the participant
Conduct move-ins and move-outs from the program
Oversee office/records management, case management, data collection and reporting
Survey monthly incomes; calculate Area Median Income, Average Gross Income and fees
Assist participants in identifying and achieving goals
Teach/Facilitate at least one monthly Life Skills Class
Answer a multi-line phone system
Enter data accurately and promptly into multiple databases and spreadsheets
Help participants find emergency services (food, clothing, furnishings, transportation, etc.)
Assist current and past participants with support services as funding provides
Write vouchers and track budgets for the services
Conduct random UA and BA tests; unit visits
Issues “write ups” to participants for non-compliance and follow through with procedures
Maintain records using retention, protection, retrieval, transfer, and disposal procedures
Assist with crisis management, support recovery
Build Trust: Be consistent, trustworthy, and honest
Assist in Preparation: Help participants plan for and anticipate what to expect
Teach Visualization Skills: Help participants imagine completing steps to reach goals
Assist in Goal Setting: Help plan and anticipate steps, obstacles, and feelings, resource needs and offer support during the process
Explore positive and negative effects of achieving desired goals
Highlight coping skills that help the participant through the process
Assist coping skill development; recognize small steps and celebrate accomplishments
Devise Case/Service Plan; help participants to establish and maintain residential stability
Attend community social service provider meetings and participate on committees
Advocate for participants; network with partner agencies and community supporters
Provide aftercare/outreach for participants that leave or graduate from Housing Programs
Follow-up with participants and offer services; manage an alumni program with other staff
Attend trainings and staff meetings
Other duties as assigned
Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis
Ability to grasp, push, pull, objects such as files, file cabinet drawers, carts, doors, and reach overhead
Ability to operate a telephone
Ability to operate a desktop computer
Ability to access and produce information from a computer
Ability to understand written information
Ability to lift up to 30lbs on a regular basis
Ability to sweep, clean, shovel snow, and perform other janitorial tasks as needed
Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.
”The Salvation Army will comply with all governmental orders and any contractual obligations relative to COVID-19 safety measures, including mandatory vaccination of staff, if required. The Salvation Army will consider requests for exemptions from any such requirements on either religious or medical grounds.”
Once a conditional offer has been made and then accepted by the applicant, The Salvation Army may then ask specific questions about vaccination status, if applicable. If the applicant requests an exemption, then processes described in this summary should be followed.
A generous benefits package is included with full-time positions: paid holidays, vacation time, sick time, and medical, vision, and dental insurance.
Health Insurance: Low bi-weekly premiums for employee-only coverage, Kaiser HMO for those residing in a Kaiser service area, Anthem EPO/PPO is available for those residing outside a Kaiser service area. Voluntary +1 and +family coverage at additional cost. Delta Dental DHMO and DPPO dental insurance are offered.
Life and Voluntary Options. An employer-paid life insurance policy covers employees. Voluntary supplemental life, short-term and long-term disability plans are available.
Retirement Plans: Employer-funded Money Purchase Pension Plan (Defined Contribution Plan) 50% vested at five years eligible service time. Plus, an employee-funded voluntary 403(b) option.
Parental Leave: The benefit is 40 hours of Paid Leave for qualifying events.
Sick Leave: 12 days of Sick Leave annually accruing from day one, eligible for use after three months’ service time.
Two weeks annually, accruing from day one, for non-exempt positions.
Four weeks annually, accruing from day one, for exempt positions.
Accrued vacation is eligible for use after six months’ service time.
Paid Holidays: 13 designated holidays + 1 floating holiday per year
The Salvation Army is an Equal Opportunity Employer: Minorities/Women/Veterans/Disabled.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)