Summary Pharmacy technician, clinical specialist position performs clinical and administrative support for specialized areas of clinical pharmacy practice, primarily anticoagulation and primary care services. Clinical functions include independently taking medication histories and counseling patients while working in collaboration with licensed clinical pharmacist practitioners to support the delivery of timely, patient-centered, evidence-based comprehensive medication management and delivery. Responsibilities vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-Pharmacy-Technician-Career-Flyer.pdf All duties of the CPhT will be performed under the direct supervision of collaborating licensed Clinical Pharmacist Practitioner (CPP) with oversight from Associate Chief of Pharmacy, Clinical. Work assignments will be conducted independently. Assigned activities may include: Completes outreach to Veterans under guidance and supervision of the CPP. Participates in patient-facing modes of communication and care delivery. Works as a whole health and health equity extender, enhancing CPP productivity, and increasing Veteran, family, and caregiver satisfaction. Obtains health history, chief complaint, and completes medication reviews. If information requires clinical decision/adjudication the CPhT must notify the licensed practitioner. Completes assigned clinical reminders, preventative health inventory screens, performs medication reviews, places consult and supply orders for practitioner signature. CPhT supporting licensed team members may complete clinical reminder screenings only. CPhT are prohibited from completing or satisfying any clinical reminder that require a comprehensive assessment. CPhT are prohibited from releasing consults and supply orders without a provider signature. CPhT may record/transcribe historical/prior care, including care for the purposes of satisfying a clinical reminder within the electronic health record only when written documentation is available and contains all required information. Manages incoming Veteran calls, voicemail and secure messages and addresses action items as appropriate. Provides population management support using patient care dashboards to identify patients for potential intervention. Collaborates with CPP and Interdisciplinary team (IDT) staff to prepare for future workload. Contacts Veterans using approved verbiage and communication methods regarding normal laboratory results. Provides support to ensure successful preparation and completion of telehealth encounters. Documents medications, treatments, interventions, patient education, phone communication, and all other pertinent data in the patient's Electronic Health Record (EHR). Supports licensed practitioners with administrative entering of orders, medical renewal requests, prepares informed consent, or place consults. Evaluates INR stability, assesses etiology of INR's out of range and collaborates with the Clinical Pharmacist Practitioner to develop a plan of action. Communicates any changes in medications/diet, any evident reason for changes in INR value, and any abnormal laboratory findings to the Clinical Pharmacy Specialist. Communicates with other staff any complications of anticoagulation therapy or other problems. Supports rescheduling patients who have missed appointments, phone interviews of patients who have obtained INRs from outside labs. To support quality management, the CPhT prints weekly schedules and "No Shows/Lost to Follow-Up" reports. All complex problems are brought to the Clinical Pharmacy Practitioners attention. Assists Clinical Pharmacist Providers with follow-up patient communication for patients being managed for anticoagulation and other chronic diseases/ conditions managed by CPPs. Other duties as assigned by the Clinical Pharmacist Practitioners or Associate Chief or Pharmacy, Clinical. Work Schedule: Monday Thru Friday 8:00am-4:30pm Recruitment Incentive (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications, or special needs of the VA (Above Minimum Rate of the Grade). Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Ad-Hoc Virtual: This is not a virtual position. Functional Statement #: 000000 Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job. All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. You may be required to serve a probationary period. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Must pass pre-employment physical evaluation. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details. Qualifications To qualify for this position, applicants must meet all requirements within 30 days of the closing date of this announcement. Basic Requirements: United States Citizenship: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficiency: Pharmacy Technician candidates must be proficient in spoken and written English to be appointed as authorized by 38 U.S.C. § 7403(f). Education or Experience: None required. For all grade levels and positions that accept both education and experience to qualify, equivalent combinations of qualifying education and experience that total at least 100% are qualifying. The combined percentage is determined by adding total qualifying experience as a percentage of the experience required for the grade level to the education as a percentage of the education required for the grade level. Certification: For positions above the full performance level, the employee must pass a national certification exam and hold an active national certification through either: Pharmacy Technician Certification Board (PTCB), Certified Pharmacy Technician (CPhT). OR National Healthcareer Association (NHA), Certified Pharmacy Technician (ExCPT). Grade Determinations: Pharmacy Technician-Clinical Specialist (Anticoagulation) GS-8 Experience: Candidates must possess one year of experience equivalent to the next lower grade level and demonstrate the KSAs below. Certification: For positions above the full performance level, the employee must pass a national certification exam and hold an active national certification through either: PTCB as a CPhT. OR NHA as a ExCPT. *In addition to the experience above, the candidate must demonstrate the following KSAs. Comprehensive knowledge of concepts, principles, methodology and policies in a specialized area or section of pharmacy (such as sterile compounding, controlled substances, automation, clinical pharmacy, contact center, etc.) Note: See Specialized Area.in the Definitions Section. Skill in training and orienting new and existing pharmacy facility employees and students on proper policies and procedures. Ability to evaluate, analyze and coordinate workflow and work activities within a specialized area or section of the pharmacy. Assignments: Pharmacy technicians in this assignment specialize in areas such as sterile compounding, oncology, controlled substances, medication history review, clinical specialist (anticoagulation, pain, infectious diseases), clinical informatics, automation, immunizations and any other specialized area in the advancement of the profession. The pharmacy technician will serve as a subject matter expert and key resource in the day-to-day technician duties of the specialized area. The technician will be performing assignments such as compounding sterile products, filling controlled substance prescriptions while maintaining compliance with Drug Enforcement Agency (DEA) regulations, taking medication histories and counseling patients, managing automation, managing workflow and training and orienting staff in the specialized area. Preferred Experience: Anticoagulation Clinic Experience. Experience supporting direct patient care activities. Cerner/Oracle electronic health record experience. Former VA Handbook References: PART II APPENDIX G28 EFFECTIVE DATE: November 07, 2023 The full performance level of this vacancy is GS-6. The actual grade at which an applicant may be selected for this vacancy is GS-8. Physical Requirements: Use of fingers, use of computer equipment and telephone/virtual communication. Environmental factors include working closely with others. Education IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. This position is in the Excepted Service and does not confer competitive status. VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority. Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.