customer service rep- bilingual.

• spring , texas (remote)

• posted 5 days ago

job details

summary

• $16.49 - $16.50 per hour

• temp to perm

• high school

• category office and administrative support occupations

• referenceAB_4606882

job details

We are hiring ambitious and motivated Customer Care Representatives to work on our team focusing on premier HR contact centers. If you have any of these qualities, please today!

• A self-starter with excellent communication skills (verbal and written) and a passion to provide the highest level of customer care and satisfaction

• Ability to be flexible, adaptable, and dependable in a constantly changing, fast-paced environment

• Ability to receive and immediately constructive feedback

• Ability to multi-task using several Windows applications at once while assisting a customer on the phone

• Flexibility to work a specified shift and extended hours as necessary

• Position is work from home and requires you to have your own equipment and designated work space.

• Hiring all states with the exception of the following Illinois, Canal Zone District of Columbia Guam Hawaii Puerto Rico Virgin Islands Washington California Oregon New Jersey New York Massachusetts

salary: $16.49 - $16.5 per hour

shift: First

work hours: 7 AM - 11 PM

education: High School

Responsibilities

• Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc.

• Processing transactions such as health enrollments, tax and direct deposit updates, 401k withdrawals or contributions, and retirement elections. This may include additional research and ongoing casework.

• Leveraging your computer navigation skills to toggle between multiple screens and systems to provide answers and support. This may include assisting the caller in navigating the system as well.

• Creating and updating files in our database and communicating with third parties to research and assist the customer with updates or inquiries.

• Facilitate translation services for non English, (Spanish is required) speaking callers according to procedures

Skills

• Telephone Etiquette

• Basic Computer Skills

• Customer Service

• Active Listening

• Adapting to Change

• Empathy

• Call Center

Qualifications

• Years of experience: 2 years

• Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.

get in touch

we are here to help you with your questions.

AV

andrea vaughn

• +1 281 882 2721 (tel:+1 281 882 2721)

• andrea.vaughn@randstadusa.com