We are looking for a Electric Service Coordinator to join our team!

A career at Paschal is more than just a job. Here, we value respect, integrity, and service above all else. Paschal provides the tools you need to succeed, both in your career, and in other aspects of your own life. We are serious about maintaining our team-oriented culture centered on our Customers, our Employees, and the Company in that order - while having a lot of fun doing it!

What you’ll love about working for us :

• Competitive pay

• Paid Time Off your first year of employment

• Paid Holidays

• Medical, vision, dental, life, accident, and disability insurance

• Retirement savings with a company match

• Company paid life insurance

• Tuition/training reimbursement

  What you’ll be doing: 

• Assigns technicians and coordinates scheduling of service orders.

• Monitor the dispatch board.

• Forecast workload for 2-3 days out.

• Work with supervisors for manpower coverage issues.

• Provides training on dispatch software and functions.

• Monitors schedules and coordinates with customers and technicians.

• Point of contact for customers when follow-up arises.

• Keeps the Customer Experience Representatives updated with technician availability.

• Respond to technician questions in a timely manner.

• Tracking of technicians’ time at calls, geographical locations, and efficiency.

• In depth knowledge of the duties and skill levels of the technicians.

• Quoting repair prices to customers.

• Prepare and track permits for all jobs.

• Call customers to schedule return repairs and sold estimates.

• All other duties as assigned.

  Successful Candidate Must Possess the Following Qualifications:

• Desire to be part of a winning team.

• High school diploma or GED.

• Geographical knowledge of the area or excellent map reading.

• Customer service and computer experience.

• Knowledge of HVAC Industry a plus.

• Advanced Customer Service skills.

• Excellent Communication Proficiency.

• Organizational Skills.

• Teamwork Capacity.

• Ability to multi-task.

• Geographical knowledge of service area.

• Flexibility.

• Time Management.

• Attention to detail and meeting deadlines.

• Good to excellent spelling and grammar with written and oral communication skills.

• Excellent time attendance.

  Paschal Home Services, LLC. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type.  All employment decisions at Paschal Home Services, LLC. are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex, national origin, disability, or any other characteristic protected by federal, state, or local laws.

   

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