This job was posted by https://www.arjoblink.arkansas.gov : For more information, please see: https://www.arjoblink.arkansas.gov/jobs/4301577

Under the supervision and guidance of assigned training personnel; accepts and processes transactions from the banks customers by personal contact, mail, and night deposit. Become knowledgeable in identifying customer needs, service accounts, explain financial products and help resolve customer issues. *Cross train to perform retail banking specialist duties, such as opening new accounts, establishing direct deposit accounts, opening retirement accounts and providing efficient and quality customer service. This position requires employees to work on-site.

SUPERVISORY RESPONSIBILITIES: This position has no supervisory responsibilities.

Training consists of learning and developing the essential duties listed below:

Maintain strict privacy regarding customer account information. Maintain customer confidence and protect bank operations by keeping information confidential.

Provide customers with exceptional customer service and execute operational excellence. In person: Greet every customer with a smile, maintain eye contact, call them by name, stay connected in conversation and let them know they are appreciated. When on the telephone: Speak with a smile, call them by name, stay connected in the conversation and let them know they are appreciated.

Process deposits, withdrawals, cash advances, issue Cashiers Checks, and cash checks, securing proper identification and following retail policies and procedures. Examine checks deposited and determine proper funds availability based on regulation requirements and complete hold notices. Identify counterfeit currency.

Visually review customer transactions verifying necessary information.

Count and balance cash using retail platform. Buy and sell currency from the vault as necessary, ensuring that the cash drawer limits are not exceeded. Scan all proof work through branch capture machine.

Receives mortgage, consumer, and other loan payments.

Ability to articulate effectively with customers by answering questions in person or on the telephone. Refer customers to other bank services as necessary. Ability to logically comprehend and execute detailed written or oral instructions.

Promote bank services and products following appropriate cross-selling procedures or directing clients to appropriate bank personnel. Refer customers to the proper department for issues that cannot be resolved at the retail line. Ability to read and interpret documents and write routine correspondence via MS Outlook.

Adhere to daily opening and closing procedures. Follow prescribed security and safety measures. Secure coins and currency in vault at closing ensuring that cash drawers and safes are locked in vault.

Maintain currency and coin supply as prescribed by bank policy. Manually count, verify, and strap currency. Process coins by selling to the vault in accordance with cash limit and coin policy. Lifting of coin and currency up to 50 pounds as needed. Balancing of coin machine as needed.

Assist with night deposits, mail deposits and ATM deposits as needed.

Complete Currency Transaction Report (CTR) and Suspicious Activity, Identity Theft, Red Flag (SIRF) as needed. Inform the Bank Secrecy Act Officer of any activities that appear to be suspicious, or that involve fraud, insider abuse and/or other activities where a SIRF should be considered as needed.

Inform Banking Center Manager and/or Retail Operation Manager of department activities and of any problems, concerns or outages exceeding \$50.00. Assist with resolving retail outages and research to resolve discrepancies.

Assist internal customers (other personnel) and executive management as requested.

Complete special requests by redeeming U.S. Savings Bonds, closing accounts, taking orders for checks, exchanging fo eign currencies, completing safe-deposit box procedures, and providing account printouts and advanced research, copies, and referrals. Admitting customers to their safe-deposit boxes.

Balance of ATM and main cash vault as needed.

Provide quality service by answering questions, telephone inquiries, and provide information on bank services. Handle or provide assistance to other retail staff with unusual transactions and answering difficult customer inquiries.

Identify Fraudulent transactions, review current concerns with management and become well-informed on new suspicious activities.

Obtain training and become proficient in executing wire transfers.

Operate computer, telephone, keyboard, scanner, and copier. Basic computer skills including knowledge in MS Office, Outlook, typing, 10-key and the internet. Strong knowledge of MS Word and Excel is preferred. Retail Banker will also use money counter and drive-thru tube. Proficiency with internal bank software will be required.

Must be able to arrive at work on time, work on-site and work cooperatively with other co-workers.

Complete all online compliance Teal Training courses in a timely manner.

Attend FSB Teller Training School Preferred

Management will determine