Summary This Supervisory Recreation Fee Specialist position is located at Zion National Park in Springdale, Utah. The selectee will serve as part of the fee management work group overseeing daily operations of entrance stations, campgrounds, a central remit office, and traffic control operations at the historic Zion-Mount Carmel Tunnel. Open to the first 100 applicants or until 07/10/2024 whichever comes first. All applications submitted by 11:59 (EST) on the closing day will receive consideration. Responsibilities This position will provide support in overseeing the daily operations of Zion's complex fee collection program which includes entrance stations, campgrounds, central remit office, and traffic control operations at the historic Zion Mt. Carmel Tunnel. The incumbent will be supervised by the Revenue and Fee Business Manager. Staff reporting directly to the incumbent will include Supervisory Recreation Fee Technicians, Lead Recreation Fee Technicians, and volunteer camp hosts. The position will serve as a subject matter expert for Recreation.gov and will oversee the management of camping seasons, campground inventory, and coordinating annual market pricing studies. There will be a subordinate staff member primarily responsible for campground operations, but the incumbent will be ultimately responsible for the program's success. The incumbent will lead collaborative recruitment efforts for all subordinate positions. The position is responsible for understanding and adhering to prescribed human resource policies during the recruitment process. The position will support fee program reviews to ensure that concepts outlined in RM-22 are being applied in daily fee collection operations. The incumbent will interpret visitor use trends and changing management goals to maximize efficiency of fee collection operations. The position will support classroom and field training opportunities for all new subordinate staff. Occasionally the incumbent may be asked to provide orientation to fee collection operations for other work groups in the park. Physical Demands: This position may require standing for long periods of time, as well as walking, bending, lifting of moderately heavy items. Mental stress and physical fatigue occur due to the high volume of personal contacts and the responsibility of dealing with large amounts of money. If applicable, extreme physical exertion may be required while performing search and rescue, wildland firefighting, and other emergency response duties. Working Conditions: This position typically works at an entrance station, campground office, fee office, remit office, visitor center, and/or visitor contact station. Work may be frequently performed in small, outdoor structures with open windows which results in exposure to extremes of temperature, rain, snow, wind, and direct sunlight. Park areas may be geographically located in areas of high elevation, rugged terrain, or dense populations. High levels of vehicle noise and emissions may exist during heavy visitation periods. Duties may be perfomed alone and/or in isolated locations. Requirements Conditions of Employment U.S. Citizenship required. Appointment subject to background investigation and favorable adjudication. Meet Selective Service Registration Act requirement for males. DIRECT DEPOSIT: Selectee will be required to participate in the Direct Deposit Electronics Funds Transfer Program. DRIVER'S LICENSE: You will be required to operate a government (or private) motor vehicle as part of your official duties; a valid driver's license is required. You will be required to submit a Motor Vehicle Operator's License and Driving Record. You must also submit (within a State sealed envelope or submitted directly by the State authorities), and at your own expense, all certified driving records from all States that disclose all valid driver's licenses, whether current or past, possessed by you. UNIFORM: You will be required to wear a uniform and comply with the National Park Service uniform standards. A uniform allowance will be provided. WORK SCHEDULE: You may be required to work evenings, weekends, holidays, overtime, and shift work. PROBATIONARY PERIOD: If you are a new employee or supervisor in the Federal government, you will be required to complete a one-year probationary period. Qualifications All qualifications must be met by the closing date of this announcement-07/10/2024-unless otherwise stated in this vacancy announcement. Credit will be given for all appropriate qualifying experience. To receive credit for experience, your resume MUST clearly indicate (1) the nature of the duties and responsibilities for each position, (2) starting and ending dates of employment (month/year), and (3) the resume must reflect full and/or part-time or total number of hours worked (i.e., work 40+ hours a week, rather than indicating full-time). If part-time, the hours must be annotated to be able to pro-rate the amount of qualified specialized experience. To qualify for this position at the GS-09 grade level, you must possess at least one of the following minimum qualifications by close of the announcement: SPECIALIZED EXPERIENCE: At least one full year (52 weeks) of specialized experience comparable in scope and responsibility to the GS-07 grade level in the Federal service (obtained in either the public or private sectors). Specialized experience is experience that equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level in the normal line of progression for the occupation in the organization. GS-07 "technical" work alone is not qualifying for this series. You must provide hours per week and from/to dates on your resume. Examples of qualifying specialized experience may include: Managing, leading, or supervising a fee/revenue collection staff (i.e. in a campground or entrance station); Evaluating and analyzing visitation trends and revenue generation to improve efficiency; Managing a business, performing reconciliation of expenditures, and/or creating financial reports; and/or Experience using software programs such as word processing, spreadsheet, or database (e.g., Excel, Rec.gov, Teams, SharePoint, or similar) systems. -OR- EDUCATION: Successful completion of a master's degree or equivalent graduate degree or successful completion of at least two full years of progressively higher-level graduate education leading to such a degree in a directly related field such as business administration, finance, accounting, or other closely related subjects OR LL.B. or J.D., if related. Such education must demonstrate the knowledge, skills and abilities necessary to do the work. You must provide a copy of your transcripts that demonstrate graduate level coursework at the time of application. See Education section for more information. -OR- COMBINATION: Successful completion of a combination of education and experience as described above. Only graduate education in excess of the amount required for the next lower grade level may be used to qualify applicants. To combine education and experience, first take percentage of required graduate education. Then take the number of months of full-time experience and divide by 12 months. Add the percentages together. The total must equal at least 100 percent to qualify. You must provide a copy of your transcripts that demonstrate graduate level coursework at the time of application. See Education section for more information. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education To qualify based on education, you must submit a legible copy of transcripts from an accredited institution with your name, school name, credit hours, course level, major(s), and grade-point average or class ranking. Transcripts do not need to be official, but if you are selected for this position and you used your education to qualify, you must provide official transcripts before you begin work. If you are using education completed in foreign colleges or universities to meet qualification requirements, you must show that your education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. Additional Information Be a successful applicant. Watch this 5 minute video to learn how to create or improve your federal resume. Zion National Park is located in southwestern Utah. The climate is generally hot with daytime high temperatures ranging from 95 to 110 degrees in the summer, and 55 to 10 degrees in the winter. Nighttime lows range from 65 degrees in the summer to 10 degrees in the winter. Minimal shopping is available in Springdale, Utah, located two (2) miles from Park Headquarters. A full range of shopping, medical, dental, religious, and recreational facilities are available in Hurricane (25 miles), St. George, (45 miles), and in Cedar City, (63 miles), Utah. Elementary school (grades K-5) is available in Springdale, with bus service provided. Junior high and high school is available in Hurricane, with bus service provided. Utah Tech University is located in St. George, and Southern Utah University is located in Cedar City. Due to the desirable nature of the area surrounding Zion National Park, please be sure to research and understand the limited housing options and the area's cost-of-living. Park/Government housing is not available for this position. Travel, transportation, and relocation expenses will be paid if the selectee lives outside the local commuting area and is otherwise eligible for reimbursement of relocation expenses in accordance with the Federal Travel Regulation. Employer paid and reimbursed relocation expenses are considered taxable income. The NPS does not provide tax, legal or accounting advice. Employees should consult professional tax, legal and accounting advisors regarding concerns about the financial implications of a Permanent Change of Station (PCS). A selectee receiving a first appointment to the Federal Government (Civil Service) is entitled only to the lowest step of the grade for which selected. The display of a salary range on this vacancy shall not be construed as granting an entitlement to a higher rate of pay. This announcement may be used to fill additional positions if identical vacancies occur within 90 days of the issue date of the referral certificate. The National Park Service has determined that the duties of this position are suitable for telework only during an emergency or natural disaster, with supervisory approval.