Springfield, MA Administrative Assistant Description We are in search of an Administrative Assistant to join our team in Springfield, Massachusetts. This role involves a variety of administrative duties in a dynamic and fast-paced environment. This is a contract employment opportunity that provides a chance to utilize your skills in customer service, data entry, and email correspondence. Responsibilities: Handling inbound and outbound calls, providing excellent customer service to all callers Accurate data entry and record-keeping, ensuring all customer information is up-to-date Managing email correspondence effectively and professionally Scheduling appointments and organizing meetings as necessary Providing general office support, including filing and copying documents Proficiently using Microsoft Suite, including Excel, Outlook, PowerPoint, and Word Actively participating in team meetings and offering valuable input Prioritizing tasks and managing time effectively to meet all deadlines Proactively identifying and resolving potential issues before they escalate Maintaining a detail oriented demeanor and positive attitude at all times. Requirements Proficiency in Microsoft Office Suite including Microsoft Word, Excel, PowerPoint, and Outlook Experience in answering inbound and outbound calls Strong customer service skills with the ability to communicate effectively Ability to manage data entry tasks with high accuracy Experience in scheduling appointments in a detail oriented setting Proficient in email correspondence and managing detail oriented communication Ability to handle multiple tasks and prioritize workload Strong organizational and time management skills High attention to detail and problem-solving skills Excellent written and verbal communication skills Ability to work independently as well as part of a team Ability to maintain confidentiality and handle sensitive information with discretion.