Hours: 8-hour shifts between 7am-7pm Monday-Friday

QPS Employment Group is hiring a Bilingual Technical Support Representative for a company in Springfield, MO. This is a contract to hire opportunity.

Bilingual Technical Support Representative Responsibilities include but are not limited to: - Answer technical questions for dealers on programming and troubleshooting through any means of communication - Make customers and their needs a primary focus of their actions; developing and sustaining productive customer relationships - Provide in-person training to dealers when necessary, which includes training on how to specify components of the systems, and how to install and program those components - May attend domestic and international tradeshows as a representative during the show and offer sales and technical support and expertise - Further develop knowledge of security industry and its products through field assignments and industry trade publications - Continue to learn programming and hardware functions through self-study when not answering calls - Protect operation by keeping information confidential - Observe company policies - Continuously strives to find processes that create improved efficiency while maintaining conformance to requirements - May perform related duties or fill in for others in the department or other departments when requested - May train or instruct fellow workers regarding own duties - Contribute to team effort by performing other duties as assigned - Job duties are subject to change as directed by management

Bilingual Technical Support Representative Requirements: - Excellent verbal communication skills; able to convey competence, confidence, and empathy over any means of communication - Fluency speaking, reading, and writing in English and Spanish - Knowledge of computer hardware/software and digital data communications - Ability to learn technical materials quickly, as demonstrated by grades/transcripts/references - Ability to remain calm and professional in pressure situations - Ability to accurately follow detailed instructions - Ability to work in a non-smoking work environment - Punctual, have a good work attitude, and work cooperatively with others in the department and company - Accept and benefit from constructive criticism - Any other equivalent combination of training and experience - Must be detail-oriented and customer centered