Job Description:

Job Title: Supervisor, Centralized Scheduling Location: Springfield, MODepartment: Centralized SchedulingEmployment Type: Full-timeShift: Monday - Friday

Job Summary:

Elevate your career by joining our dynamic Centralized Scheduling team as a Supervisor. In this vital role, you'll spearhead the professional growth and development of our dedicated staff, fostering a collaborative environment that prioritizes exceptional customer service and operational excellence. Your leadership will inspire continuous process improvements, ensuring our operations run seamlessly while upholding the highest standards of HIPAA compliance.

Join us and embark on a rewarding journey where your guidance and vision will shape the future of our organization.

As the Supervisor of Centralized Scheduling, you'll oversee a talented team responsible for accurate timecard management, coaching, and evaluations. Your expertise will drive initiatives that streamline workflows and propel us toward innovative, cost-effective solutions. With your exceptional communication skills, you'll effectively represent our department, fostering strong relationships with staff, leadership, and clients alike.

The Supervisor, Centralized Scheduling position offers...

• All-Inclusive Employee Benefits Package- A robust employee benefits package encompassing health, dental, vision, retirement, disability, life insurance, wellness program, and more

• Telemedicine -- 24/7 phone, web, or mobile app medical, behavioral health, & dermatology visits with copays as low as $15 if enrolled in health benefits

• Employee Assistance Program -- 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost

• Paid Time Off - 29 days per year including vacation & holiday pay

• Premier Training - Encompassing initial immersive onboarding, continuous skill enhancement, comprehensive curricula, and a supportive learning atmosphere.

• Professional Growth Pathways- Abundant prospects for upward mobility and advancement, fostered by a promotion-from-within philosophy

• Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting healthy, joyful workforce engagement

Key Responsibilities:

• Oversee the professional and technical operations of the Centralized Scheduling team

• Ensure adherence to HIPAA guidelines when working with customers and coworkers

• Manage timecard accuracy, conduct coaching, and perform evaluations for team members

• Foster professional growth and development opportunities for the team and self

• Participate in initiatives aimed at continual process improvements

• Represent Centralized Scheduling professionally, collaboratively, and innovatively in discussions and meetings

• Provide documented feedback and communication regarding process changes, programs, staff development, coaching opportunities, and workflow concerns

• Conduct coworker observations as needed

• Ensure effective supervision, engagement, and leadership availability for staff support

Education and/or Experience Qualifications:

• High School Diploma or equivalent (required)

• At least 2 years of previous supervisory experience (preferred)

• Previous customer service experience (preferred)

Additional Qualifications:

• Ability to work independently and prioritize tasks

• Ability to follow directions, offer direction, or provide coaching

• Excellent troubleshooting skills

• Exceptional written and oral communication skills

• Outstanding organizational skills

• Ability to establish effective relationships with staff, leadership, and clients via telephone and personal contacts

Physical Requirements and Working Conditions:

This is an office setting position. The employee must be able to perform duties both in the office or while working remotely, under all weather conditions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties and responsibilities. While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands and arms, and talk or hear. The noise level in the work environment is usually moderate.

We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors.

Burrell is a Smoke and Tobacco Free Workplace.

About Brightli

Brightli is on a mission: A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance use care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients. We are doing this by forming a new behavioral health organization under new model. Under one parent company, multiple organizations are able to collaborate, share resources and system supports, increase recruiting and retention efforts, increase access to specialized care, and meet the growing demand for behavioral and addiction recovery care.

Brightli’s top-line subsidiaries include Burrell Behavioral Health (Burrell), Preferred Family Healthcare (PFH), Southeast Missouri Behavioral Health (SEMO), Firefly, Adult and Child Health, and Places for People. While these organizations operate independently and are governed by separate board of directors, their operations and services benefit from this model. Alone, organizations may be able to navigate the current tumultuous healthcare environment, but we believe that together we can do so much more than survive. Our communities need us now more than ever, and by working together we are ready to answer their call for years to come.

Brightli Snapshot

• 200 locations

• 4 states

• 19 subsidiaries and/or affiliates

• 5k+ employees