Job Information
Equifax, Inc. Business Title Customer Service Representative (Onboarding) - Intermediate - J00159260 in St. Louis, Missouri
*What you'll do:*
- Work with each contact to establish rapport with and gain the confidence of the caller.
- Deliver excellent customer service and strive to exceed customer expectations.
- Partner with the internal business area and Internal Service Center teams for technical matters and client issue resolution, escalating issues through appropriate methods.
- Document details of client interaction into the system while on the phone.
- Follow security processes and procedures at all times when handling calls due to the visibility of personal data
What experience you need:
- High School diploma or GED.
- 6 months' minimum experience in a job capturing details while engaging with customers or callers. Example: mortgage industry, tax preparation services, insurance claims.
- 6 months' minimum experience with email and be able to navigate with common desktop software
*Physical Requirements /Environmental Factors* (if applicable) *:*
- Position is largely sedentary requiring a significant amount of keyboarding
- Position requires 100% of time being on the phones
Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity