The Hospitality and Office Operations Senior Coordinator will serve as a member of our location service team and will provide top-tier customer support, efficient service and develop organized processes for the day-to-day operations. This role will provide leadership and direction in matters related to facility operations and scope/quality of services. This role is responsible for a wide range of services that include executing office meetings and events, internal and external customer support and general administrative care.

The Hospitality and Office Operations Senior Coordinator oversees the daily maintenance and preparation of meeting and work spaces, relationships with vendors, reservation tool and assisting clients with guest badges.

Key Responsibilities

• Work as a business partner with the Workplace Lead, oversee maintenance projects, and ensure all tasks are completed in a timely manner

• Support Life and Safety Efforts: badge access, audit reports, and general CCure (software) administration

• Direct general construction, installation, and repair of all electrical, mechanical and architectural systems throughout the facility to ensure operational efficiency, safety, and cleanliness

• Assist in the execution of capital projects and property rehabilitations 

• Plan and manage operations and services deliveries, ensuring operational compliance to policies, budgets and guidelines, and review service performance against business objectives

• Set up, maintain and/or provide support for workspace/meeting rooms including catering and audio/visual equipment. Order, stock and maintain supplies for office (e.g., copy room, coffee/café. etc.)

• Process space reservation requests (assign and confirm space, catering and equipment) to ensure optimal workspace occupancy and perform administrative duties according to location guidelines

• Act as a point of contact for the landlord or external providers and for various Workplace Solutions tools/databases, related basic technical support and end user training. Manage regular contract relationships. Act as a resource for questions from workgroup and customers

• Receive, review and allocate Workplace Solutions invoices for the location and/or supplier, including resolving billing issues with vendor and escalating issues as needed, and may serve as point of contact for managing the Workplace Solutions invoices for the GU/location

• Assist with customer retrieval, return and/or destruction of documents, according to archival guidelines

• Problem-solve by drawing on knowledge of other departments utilizing network of contacts

• Prepare daily, weekly, and monthly reports associated with the office or workgroup

• Support the planning and execution of all on-site meetings/events and on-site catering. Liaise with Event Hosts. Help provide audio-visual support/troubleshooting prior to and during meetings and events as needed

• May be involved in actions related to programs or projects

Job Requirements:

• This role requires on-site work Monday - Friday 8:00am - 5:00pm

Basic Qualifications:

• Minimum of 3 years of hospitality/customer service experience in a corporate setting

  Preferred Qualifications/Skills:

• Passionate about hospitality and customer service

• Facility/Office or Hospitality Experience

• Intermediate knowledge of MS Outlook

• Intermediate knowledge of MS Office (word/excel/PowerPoint)

• Comfortable with technology and social media (advanced skills a plus)

• Ability to lift and move items, up to 40 lbs.

  Professional Skills:

• Self-starter—demonstrated ability to work independently and assume greater responsibilities over time

• Critical thinker and problem-solving skills—independently overcomes roadblocks

• Team player—desire to work as a team player while accepting substantial individual responsibility

• Continuous learner mindset—desire to grow quickly with a commitment to excellence

• Ability to take ownership and make decisions independent of customer involvement (proactive)

• Proven ability to work independently and as a team member

• Excellent communication skills (written and oral)

• Strong organizational, multi—tasking and time management skills

• Highly responsive, flexible, and adaptable

• High level of professionalism

• Business partner attitude and approach

• Demonstrated leadership in professional setting; either military or civilian

• Demonstrated teamwork and collaboration in a professional setting; either military or civilian

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Maryland, New York or Washington as set forth below.

We accept applications on an on-going basis and there is no fixed deadline to apply.

Information on benefits is here. (https://www.accenture.com/us-en/careers/local/total-rewards)

Role Location Hourly Salary Range

California $26 to $63

Colorado $26 to $55

District of Columbia $28 to $58

New York $24 to $63

Maryland $24 to $50

Washington $28 to $58

What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here (https://www.accenture.com/us-en/about/inclusion-diversity/us-workforce)

Equal Employment Opportunity Statement

Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

For details, view a copy of the Accenture Equal Employment Opportunity and Affirmative Action Policy Statement (https://www.accenture.com/content/dam/accenture/final/accenture-com/document/Annual-Policy-Statement-Regarding-EEO-2023-Applicant.pdf#zoom=50) .

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email (https://www.accenture.com/us-en/about/contact-us) or speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.