MISSION STATEMENT To improve the health status and quality of life for all residents of the St. Louis Metropolitan community by providing, in a culturally sensitive manner, comprehensive primary health care and related services directly and through collaborations and partnerships. BASIC PURPOSE OF THE JOB According to Department policies, procedures, guidelines and protocols, performs various secretarial and clerical duties which include typing, data entry, mail sorting, filing, faxing, telephone message, errands and more technical department documents. The Department is a busy professional environment. The position requires a follow–through approach and excellent problem solving skills. The individual in this position must be poised and mature with the ability to interact with individuals at all levels of this and other institutions. Follows infection prevention and control procedures. CONTACTS Supervises X No supervisory responsibilities _ Approx. number of direct reports Approx. number of indirect reports Age of Patient Populations Served (check all that apply) Neonates 1 – 30 days No patient contact Infants 31 days – 1 yr. Children 2 – 12 yrs. Adolescents 13 – 18 yrs. X Adults 19 – 70 yrs. X Geriatrics 70+ Internal Contacts (check all that apply) X Patients X Providers (i.e., physicians) X Staff (i.e., clinical and admin support staff) X Volunteers X Others: Students_ External Contacts (check all that apply) X Patients X Providers Vendors Community agencies and advocates Regulatory agencies _X_ Others: as directed by Supervisor_ OVERTIME STATUS Exempt (salaried – not eligible for overtime) _X Nonexempt (hourly – eligible for overtime) JOB REQUIREMENTS Minimum Education § High School Diploma/GED § Associate’s Degree. Minimum Work Experience · Three to five years’ experience preferred. · Secretarial or medical office training preferred. Required Licenses/Certifications Required Skills, Knowledge, and Abilities Must have good computer skills to include Microsoft Office, be able to multi-task and demonstrate organizational skills. PHYSICAL REQUIREMENTS Indicate the appropriate physical requirements of this job in the course of a shift. Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position. General Activity Number of Hours 6–8 4–6 2–4 1–2 None Stand/Walk _ _X Sit X Weight Lifted/Force Exerted Show how much weight or force and how often by checking the appropriate boxes. Up to 1/3 of time 1/3 or more of time Up to 10 pounds X __ Up to 25 pounds __ __ Up to 50 pounds __ __ Up to 100 pounds __ __ More than 100 pounds __ __ Body Fluid Exposure _ Yes _X No List any other physical requirements: MENTAL AND EMOTIONAL REQUIREMENTS Indicate the mental and emotional activities required of this job in the course of a normal shift (check all that apply). X Handles multiple priorities _ Independent discretion/decision making _ Makes decisions under pressure X Manages anger/fear/hostility X Manages stress appropriately X Works alone effectively X Works in close proximity to others and/or in a distracting environment X Works with others effectively ESSENTIAL FUNCTIONS Essential functions are those tasks, duties, and responsibilities that comprise the means of accomplishing the job’s purpose and objectives. Essential functions are critical or fundamental to the performance of the job. They are the major functions for which the person in the job is held accountable. Following are the essential functions of the job, along with the corresponding performance standards. 1. Performs the daily clerical and administrative tasks necessary to maintaining an efficient office which serves patients, staff, and providers. a. Develop monthly reports for supervisor b. Develops and maintains lists of all participants and their status c. Maintains tickler files and tracking form to document and ensure deadlines are met 2. Develops and maintains office systems which: 3. Works as a team member with all other staff in the Department to ensure smooth operations and adequate communication of all related calls, faxes, and task. Performs all other duties as assigned. 4. Demonstrates respect and regard for the dignity of all patients, families, visitors and fellow employees to ensure a professional, responsible and courteous environment. 5. Promotes effective working relations and works effectively as part of a department team inter and intra departmentally to facilitate the department's ability to meet its goals and objectives. 6. Monitor the Social Service Task List on NextGen, keep track of negative pre-screenings and refer positive screenings to BHC/SW as applicable: notify appropriate BHC/SW immediately if positive PHQ9 report appears on the task list. 7. Monitor and Track patients and their status, as referred by BHC/SW who has been referred to substance abuse out-patient or residential treatment facilities and their dates of completion 8. Monitor and Track dates of service for patients who have been assigned to the Brief Counseling Category to make sure requirements are met. 9. Maintain Locator files of all positive SBIRT screening that will support reaching out for feedback on services. 10. Support Behavioral Health Integration (BHI) Project Coordinator to educate family, partner and first responder stakeholders on active involvement in the SBIRT process. 11. Support BHI Project Coordinator to educate patients to advocate for themselves. 12. Support BHI Project Coordinator to provide in-service training for social service staff to coordinate with partners on referrals and transitions of care. 13. Support/assist BHI Patient Coordinator and Social Service Staff to identify patients with barriers to care, referrals and transitions of care. 14. Remain up to date with SBIRT Guidelines and training as appropriate. 15. Assist BHI Project Coordinator to complete travel arrangements to conferences, seminars and guest speaker engagements for program staff for behavioral health integration assessment screening and SBIRT education. 16. Assist CMD and BHI Project Coordinator to train front desk and clinical staff on how to assess and interact with persons with behavioral, mental or substance use problems. 17. Assist CMD and BHI Project Coordinator to educate providers and staff to realize that consumer involvement has positive outcomes. NONESSENTIAL FUNCTIONS Nonessential functions are those tasks, duties, and responsibilities that are not critical to the performance of the job. Following are the nonessential functions of the job, along with the corresponding performance standards. Please be sure to attach the Employee Continuing Education Record and Safety Questionnaire for the last calendar year. ORGANIZATIONAL COMPETENCIES Following are the organizational competencies and corresponding performance standards for all employees in the organization. SERVICE: The extent to which an employee demonstrates an understanding of the department’s service standards and strives to achieve them, treats patients and families with dignity, compassion and respect at all times, and demonstrates courtesy in interactions with members of all departments and disciplines within the department. TEAMWORK: The extent to which an employee acts as a cohesive member of a work team and demonstrates appropriate interactions with all department staff. COMMUNICATION: Fosters an environment that nurtures collaboration, teamwork, and mutual respect through effective communication. Demonstrates positive communication skills evidenced by effective working relationships. RESPECT FOR OTHERS: Takes actions that indicate a consideration for others and being aware of the impact of one’s behavior on others, demonstrates respect for diverse backgrounds of all patients, families, and coworkers, and seeks accommodations. TIME AND PRIORITY MANAGEMENT: Optimizes use of time by efficiently using resources to identify barriers and balance priorities. Efficiently utilizes tools, resources, techniques, and/or systems to organize tasks. Balances multiple priorities simultaneously, ensuring the timely and accurate completion of each task while maintaining quality standards. STANDARDS OF EMPLOYMENT: All employees must meet the following standards. Attends all mandatory education programs and can describe his/her responsibilities related to general safety and regulatory compliance. Attends all required department-specific education and training programs and can describe his/her responsibilities related to department safety and specific job-related hazards. Follows the hospital exposure control plans/bloodborne and airborne pathogens. Attire is professional, neat, clean, and appropriate for the work environment. Wears proper identification while on duty. Maintains confidentiality of all hospital and patient information at all times, as observed by peers and management. Reports to work on time and meets acceptable standard for attendance. Attends a minimum of two staff meetings, reads minutes for all staff meetings, and participates in committees as required. By signing below, I acknowledge that I have read my duties and responsibilities and what is expected of me in the positions I will hold with the organization. I will uphold the mission, vision, and values of our organization. Employee Signature/Title _Date: _ Supervisor’s Signature Date: _ By signing below, I acknowledge my duties and responsibilities have not changed and what is expected of me in the positions I hold with the organization. I will continue to uphold the mission, vision, and values of our organization. Employee Signature Date: Reviewer’s Signature Date: _ Employee Signature Date: Reviewer’s Signature Date: _ Employee Signature Date: Reviewer’s Signature Date: _ Employee Signature Date: Reviewer’s Signature Date: _ Employee Signature Date: Reviewer’s Signature Date: _ Employee Signature Date: Reviewer’s Signature Date: _ Employee Signature Date: Reviewer’s Signature