Job Information
Moonrise Hotel Part Time Night Auditor in St. Louis, Missouri
Job Description:
Attend to guests’ needs, included, but not limited to, registration, checkout and cashiering.
Reconcile and post daily revenue activity.
Essential Functions:
Reconcile and complete all daily front desk agent work
Run end of day procedures to post rooms and close day.
Provide next day reports for Front Office, Housekeeping, Sales and Executive Office as required.
Adhere to applicable Moonrise Hotel Standard Operating Procedures
Take every opportunity to amaze guests
Smile, maintain eye contact and greet all guests
Maintain a well-groomed, professional appearance at all times
Actively solicit feedback from guests
Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, phone number, and credit information. Promote "preferred" guest program and provide recognition and benefits to all current members.
Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests
Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.
Promptly respond to and resolve guest complaints
Answer telephone promptly and properly being polite, courteous, and friendly
Be friendly, thorough, accurate and efficient in taking reservations
Be friendly, thorough, accurate and efficient in performing Check-ins
Be friendly, thorough, accurate and efficient in performing Check-outs
Assist guests with luggage upon their arrival to and departure from the hotel
Be knowledgeable and helpful about the local area, the hotel and hotel services
Handle messages, wake-up calls, mail, and faxes properly
Assist guests’ with laundry/dry cleaning needs
Know of incoming VIPs
Adhere to applicable Moonrise Hotel Standard Operating Procedures
Administrative Skills:
Effectively utilize Property Management System (Opera Express)
Effectively utilize electronic key equipment
Document maintenance issues
Respond promptly to FOM or MOD requests
Attend required meetings
Maintain a clean and orderly work area
Properly document all transactions
Handle and account for all cash, checks and credit cards properly
Balance and close shifts properly
Reading, writing and basic math
Revenue Generation Skills:
Demonstrates proper selling techniques during the reservation and walk-in process
Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available
Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services
Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets
Ensure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures:
Verifies all information on reservations check-in; name, address, method of payment, etc.
Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers
Identifies and records special billing instructions and notifies accounting
Completes shift closing accurately by getting appropriate approval signatures and authorization codes
Adheres to hotel policies regarding the use of cash banks
Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift
Teamwork/Supportive Skills:
Answer incoming calls to hotel and hotel guests
Be an enthusiastic, helpful and positive member of the team
Be professional, responsible and mature in conduct and behavior
Be understanding of, encouraging to and friendly with all co-workers
Be self-motivated and use time wisely
Maintain open line of communications with each department
Communicate pertinent information
Respond positively to new ideas
Openly accept critical/developmental feedback
Report to work on time
Give adequate notice if going to miss work
Be available to work a flexible schedule to include weekends and holidays
Maintain effective communication through the use of meetings, log books and bulletins
Be available to help other departments in emergency situations
Perform other assignments as directed by the General Manger
Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook.
Safety and Security:
Properly handle and account for hotel issued keys and cash bank
Be knowledgeable of policies regarding emergency procedures and security concerns
Ensure protection of guests room numbers and personal information
Required Experience:
Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Must be able to read and write to facilitate the communication process.
Requires good communication skills, both verbal and written.
Must possess basic computational ability.
Must possess basic computer skills.
Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions.
Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
Must be able to sit at a desk for up to 6 hours per day. Walking and standing are required the rest of the working day. Length of time of these tasks may vary from day to day and task to task.
Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
Must be able to lift up to 25 lbs occasionally.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, listening and hearing ability and visual acuity.
Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates
Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
Ability to spend extended lengths of time viewing a computer screen.
Requires manual dexterity to use and operate all necessary equipment.
Must have finger dexterity to be able to operate office equipment.
Must be able to pass background check.
High School or equivalent education required. Hotel experience preferred.
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