Description Lifespark is a complete senior health company headquartered in St. Louis Park, Minnesota. Since 2004, we've been helping seniors stay healthy, navigate their health care options with confidence, and live fuller, more independent lives as they age. That's where our people come in - from accounting and health technology to front-line nurses, advanced practice professionals, caregivers and everything in between, we are all invested entrepreneurs focused on helping people age magnificently. Our Lifespark culture has created not only an award-winning workplace - earning Star Tribune Top Workplace 11 times, Minneapolis Business Journal Best Places to Work three times, and Top USA #1 in Healthcare - but a place where you have the room to be creative, make a difference, and have a purposeful, direct impact on how people age. Lifespark's full continuum of services offers a breadth of roles with the support to grow your career. To see the experience we are creating, watch our award-winning video Going South - this is the experience you will help create at Lifespark! Changing the age-old story starts with you - let's get you hired. Lifespark Benefits include: Annual Reviews/Raises Paid Time Off - Vacation Time Medical, Dental, Vision benefits for Full Time Hires Short-Term Disability & Long-Term Disability Insurance Life Insurances 401k + Company Match for full-time and part-time employees Referral bonuses Career path to other positions within our growing company! The Urgent Response Manager will lead the clinical operations of our cutting-edge Urgent Response Services department, ensuring delivery of exceptional, on-demand urgent services both virtually and in the home for our COMPLETE population. This role is integral to preventing unnecessary visits to emergency departments and urgent care facilities. The Urgent Response Manager will oversee, and support leads in both the Triage and Urgent Responders departments, fostering seamless collaboration between our teams. Additionally, this position will work closely with our primary care teams to ensure cohesive, integrated care for our members. The ideal candidate will possess a strong clinical background, outstanding leadership skills, and extensive experience in leading teams. Qualifications: Education RN or NREMT-Paramedic Bachelor's degree (BS or BA) in healthcare or related field required, Graduate degree preferred. Experience Minimum of three years of experience working with people in the second half of life. Minimum of three - five years of experience in a leadership capacity. Demonstrated ability to supervise and direct professional and administrative personnel. Experience teaching, training, and evaluating clinical staff preferred. Experience in customer service/direct client contact field preferred. Knowledge, Skills and Abilities Analytical thinking and problem-solving skills. Strategic planning and financial acumen. Customer focus and results orientation. Effective communication and interpersonal skills. Talent acquisition, development, and motivation. Commitment to compliance and ethical conduct. It has been and will continue to be our policy to provide equal employment opportunities to all employees and applicants without regard to age, race, creed, color, disability, marital status, sex, gender identity, national origin, ancestry, sexual orientation, arrest record, conviction record, military service, use or nonuse of lawful products off the Employer's premises during nonworking hours, or declining to attend a meeting or to participate in any communication about religious matters or political matters, or any other status protected by federal, state, or local law. #populationhealth