We are hiring for a collections manager based in the Twin Cities. This person will be responsible for overseeing the growth of Collection operations through managing client performance and a team of collectors.

Day-to-day duties:

• Manages staff of 12-15 Collectors and 2 Team Leads

• Establishes client and staff collection goals

• Creates collection strategies and workflows to increase recoveries

• Maintains client relationships and manages client expectations

• Monitors and evaluates staff performance and development

• Handles personnel issues, interviewing, hiring and termination of collection staff

• Prepares and analyzes reporting at the client and collector level

• Develops and meets budget requirements (payroll, bonus/incentive programs, revenue, etc.)

• Serve as a leader within the organization contributing to a positive work environment.

• Preserve confidentiality and security of sensitive information.

• Assist in special projects as requested.

Additional Skills & Qualifications:

• Three to five years experience in the credit and collection arena, one of which must be in a leadership role as a Collection Manager in Probate preferred

• Working knowledge of the Fair Debt Collection Practices Act, and state and federal laws applying to collection activities

• Must have strong Excel skills and well versed in other Microsoft Office applications

• Artiva debt collection software experience, Guaranteed Contacts, LiveVox dialer experience a plus

• High school diploma or equivalent required, Bachelor’s Degree preferred

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.