Description Lifespark is a complete senior health company headquartered in St. Louis Park, Minnesota. Since 2004, we've been helping seniors stay healthy, navigate their health care options with confidence, and live fuller, more independent lives as they age. That's where our people come in - from accounting and health technology to front-line nurses, advanced practice professionals, caregivers and everything in between, we are all invested entrepreneurs focused on helping people age magnificently. Our Lifespark culture has created not only an award-winning workplace - earning Star Tribune Top Workplace 11 times, Minneapolis Business Journal Best Places to Work three times, and Top USA #1 in Healthcare - but a place where you have the room to be creative, make a difference, and have a purposeful, direct impact on how people age. Lifespark's full continuum of services offers a breadth of roles with the support to grow your career. To see the experience we are creating, watch our award-winning video Going South - this is the experience you will help create at Lifespark! Changing the age-old story starts with you - let's get you hired. Location:Lifespark's Corporate Office, St. Louis Park 55416 (100% in office, this is not a hybrid/remote position) Schedule: Full Time, Monday - Friday 8:00am-5:00pm Lifespark Benefits include: Annual Reviews/Raises Paid Time Off - Vacation Time Medical, Dental, Vision benefits for Full Time Hires Short-Term Disability & Long-Term Disability Insurance Life Insurances 401k + Company Match for full-time and part-time employees Referral bonuses Career path to other positions within our growing company! The Medical Records Specialist is primarily responsible for coordinating the day-to-day workflow of the medical records department in Population Health through Athena tasks and order management with direction from the Office Manager or designee. This will include successful management of quality & compliance, the Lifespark Experience, and medical records. Position Functions and Responsibilities Coordination of medical records for team Works the Medical records inbox daily and completes all tasks timely Manage records process from receiving referral to complete hand-off to provider team Coordinate with campuses to manage referral for necessary admissions paperwork including POA documentation Completes data entry and all required documentation for campus referrals Able to answer phones with appropriate customer service and helps resolve issues or concerns of caller. Quality/Compliance Maintain accurate EMR records from referral intake to home health hand-off Seek input from team for improved processes, creating a team environment, and overcoming any obstacles Seek and share opportunities where technology can improve business process and overall efficiencies Provide team coverage to other departments as needed Ensure policies, procedures, and best practices are implemented Other duties as assigned Qualifications One to Three years of experience in medical records or customer service preferred. At least 18 years of age and is a high school graduate or equivalent Verification of COVID vaccine status or receiving an approved exemption. Strong phone skills, Customer Service Focus Knowledge, Skills and Abilities Organization and Detail Orientation Implementation, Follow-through, and Accountability Time Management and Prioritization Relationship Skills Communication Customer Focus/Customer Service Public Relations Skills Flexibility Ability to Solve Problems Stress Management Team Player, Cooperative Initiative, Autonomy Completes work on-time Returns telephone calls, memos, and letters promptly Experience using technology including: Microsoft Office, Smart Phone, Calendaring, Clinical Software platforms (EMR), Wi-Fi, Printers, and Internet Browsing Ability to follow written instructions and type a minimum of 20 words a minute. Strong customer service skills. Knowledge of corporate business management, governme tal regulations preferred. Physical Demands The following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee is occasionally required (1-33% of the time) to walk, sit, kneel, reach, twist, crawl, stoop, crouch, climb and balance The employee is occasionally (1-33% of the time) required to squat, bend, stand, and taste or smell While performing the duties of this position, the employee is regularly (67-100% of the time) required to use hands and fingers to handle and feel; reach with hands and arms; talk; and hear The employee must regularly (67-100% of the time) lift, move and /or carry up to 10 pounds, and occasionally (1-33% of the time) lift, move and /or carry more than 10 pounds The employee regularly (67-100% of the time) push and/or pull up to 10 pounds and occasionally (1-33% of the time) push and/or pull more than 10 pounds Specific vision abilities required by this position include distance vision, color vision and ability to adjust focus Ability to drive a car occasionally. It has been and will continue to be our policy to provide equal employment opportunities to all employees and applicants without regard to age, race, creed, color, disability, marital status, sex, gender identity, national origin, ancestry, sexual orientation, arrest record, conviction record, military service, use or nonuse of lawful products off the Employer's premises during nonworking hours, or declining to attend a meeting or to participate in any communication about religious matters or political matters, or any other status protected by federal, state, or local law. #populationhealth