Description

As a Customer Service Specialist, you will be the first point of contact for our customers, providing outstanding service and support. You will handle inquiries, resolve issues, and ensure a positive customer experience. This role requires excellent communication skills, problem-solving abilities, and a strong commitment to customer satisfaction.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.

• Identify and resolve customer issues efficiently, escalating to appropriate departments when necessary.

• Assist customers with order placements, modifications, and cancellations. Ensure accurate and prompt processing of orders.

• Maintain a thorough understanding of our products and services to provide accurate information and support to customers.

• Record customer interactions and transactions in the CRM system, ensuring all information is accurate and up-to-date.

• Collect and report customer feedback to help improve our products and services.

• Work closely with other team members and departments to ensure seamless service delivery and customer satisfaction.

• Perform other duties as assigned to support the overall customer service function.

  Requirements

Qualifications:

• Minimum of 2 years of customer service experience, preferably in a call center or similar environment.

• High school diploma or equivalent required; associate or bachelor’s degree preferred.

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with CRM systems.

• Excellent verbal and written communication skills.

• Strong problem-solving skills and the ability to think on your feet.

• Genuine passion for providing exceptional customer service.

• Strong organizational and time-management abilities.

• Ability to work well in a team environment and maintain a positive attitude.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .