Working Title: CCLD Licensing Administrative Support

Job Class: Customer Service Specialist, Senior

Agency: Labor & Industry Dept

• Job ID : 81304

• Location : St. Paul

• Telework Eligible : Possible future option

• Full/Part Time : Full-Time

• Regular/Temporary : Unlimited

• Who May Apply : Open to all qualified job seekers

• Date Posted : 10/25/2024

• Closing Date : 10/31/2024

• Hiring Agency/Seniority Unit : Labor & Industry Dept / Labor and Industry-AFSCME

• Division/Unit : Dept of Labor & Industry / CCLD Licensing Admin Support

• Work Shift/Work Hours : 8:00 am - 4:30 pm

• Days of Work : Monday - Friday

• Travel Required : No

• Salary Range: $21.90 - $29.65 / hourly; $45,727 - $61,909 / annually

• Classified Status : Classified

• Bargaining Unit/Union : 206 - Clerical/AFSCME

• Work Area : CCLD Licensing

• FLSA Status : Nonexempt

• Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

This position provides administrative support work by providing technical information and services across a wide spectrum of licensing and certification types to customers regulated by the Construction Codes & Licensing Division (CCLD) Department unit by analyzing license filings, conducting basic research based on statutes and rules to approve or deny requests, so that qualified licensed individuals can perform licensed activities. The position also assists customers at the CCLD Help Desk that come into DLI’s office in St. Paul. Performs other duties as assigned.

Minimum Qualifications

• Customer service skills sufficient to provide prompt, courteous and accurate information to a variety of customers in person, on the phone, and through e-mail and other written correspondence.

• Ability to communicate verbally and in writing with internal and external customers and to read, explain and interpret a variety of materials to exam candidates.

• Math skills sufficient to perform basic calculations and assure proper fees are paid.

• Data entry skills sufficient to read source documents and enter data in database and to compile, sort and verify data accuracy before entering it.

• Database management skills sufficient to enter and retrieve data and run daily reports to verify data for completeness, accuracy and discrepancies.

Preferred Qualifications

· Ability to communicate effectively with individuals with a wide range of backgrounds, who do not share your same culture, ethnicity, language, or other common experiences.

· Language skills other than English (such as Somali, Spanish, Hmong, Karen or ASL).

Additional Requirements

It is the policy that all final candidates submit to a background investigation prior to employment. The background check may consist of the following components: SEMA4 Records Check, Employment Reference Check, Driver’s License Check, Education/License Verification.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.