Working Title: Enterprise Salesforce Technology Architect

Job Class: Systems Architect

Agency: Minnesota IT Services

• Job ID : 82476

• Location : St. Paul

• Telework Eligible : Yes #LI-Hybrid

• Full/Part Time : Full-Time

• Regular/Temporary : Unlimited

• Who May Apply : Open to all qualified job seekers

• Date Posted : 12/11/2024

• Closing Date : 12/20/2024

• Hiring Agency/Seniority Unit : Minnesota IT Services

• Division/Unit : Department of Human Services (DHS)

• Work Shift/Work Hours : Day

• Days of Work : Monday - Friday

• Travel Required : No

• Salary Range: $42.07 - $71.79 / hourly; $87,842 - $149,897 / annually

• Classified Status : Classified

• Bargaining Unit/Union : 214 - MN Assoc of Professional Empl/MAPE

• FLSA Status : Exempt - Professional

• Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Join the 2,600+ professionals of Minnesota IT Services (https://mn.gov/mnit/about-mnit/careers/) (MNIT) who connect Minnesotans to services that will improve their lives. This position serves our partners at Minnesota’s largest state agency, the Department of Human Services (DHS) . The MNIT DHS team supports complex and varied technical needs, including systems that provide health care coverage, deliver child protection and welfare services, and provide support for Minnesotans with special needs including mental illness, chemical dependencies, and physical or developmental disabilities.

Are you ready to lead the charge in integrating cutting-edge technologies and infrastructure solutions? Join our forward-thinking team as an Enterprise Salesforce Technology Architect, where you'll play a crucial role in guiding the development and management of Salesforce technologies that drive our organization's targeted business outcomes. At MNIT Services, DHS, and MNsure, you'll be at the forefront of technological innovation, enabling future-state business capabilities through your expertise in Salesforce Technology architecture.

Key Responsibilities:

• Leadership & Strategy: Proactively and holistically lead and support enterprise architecture (EA) activities. Collaborate with client stakeholders to define requirements, and deliverables, and set and handle expectations. Guide the development and management of salesforce platform technologies and infrastructure solutions that align with business goals and architectural standards.

• Comprehensive Solution Management: Translate business requirements into well-architected solutions that best leverage the Salesforce platform.

• Business Alignment: Collaborate with client stakeholders to define requirements, and deliverables, and

• Architectural Governance: Lead technical design sessions; architect and document technical solutions aligned with client business objectives; identify gaps between client's current and desired end states. Provide oversight and governance of Salesforce projects.

• Technical Guidance: Follow and help define coding standards. Lead code reviews during projects to ensure quality and appropriate design patterns are followed. Handle the technical delivery of custom development, integrations, and data migration elements of a Salesforce implementation.

• Systems Support: Partake in other pre-sales activities such as discovery and technical deep-dive sessions, Proof-Of-Concept (POC) development with prospects. Ability to understand a project and deep dive to troubleshoot technical issues.

Embark on a rewarding career journey with us and make a lasting impact on the future of integration technology solutions. Apply now and lead the way in transforming our digital landscape!

This position is currently eligible for full-time telework:

• Telework (https://mn.gov/mmb-stat/policies/1422-telework.pdf) for Minnesota IT Services allows an employee to perform work from a telework location and an employee may be required to be in the office based on business needs and other dependencies in St. Paul, Minnesota.

• Only candidates located in Minnesota and bordering states (Iowa, North Dakota, South Dakota, or Wisconsin) are telework eligible.

Minimum Qualifications

Candidates must clearly demonstrate all of the following qualifications in their resume. Resume tips here. (https://mn.gov/mnit/about-mnit/careers/hiringprocess.jsp) :

Position requires minimum of six (6) years of experience working with design and implementation in IT architecture technology solutions, specifically Salesforce platform.

• Expert-level understanding of the Salesforce product suite, including Sales, Service, Marketing, and Community Clouds.

• Experience securely designing and implementing large scale enterprise systems.

• Understanding of key design patterns and large data volume limitations and best practices.

• Expertise with architecting, designing, and implementing large scale enterprise systems using Salesforce platform. Java/J2EE, SOA based web services technologies (like ESB, SOAP, REST, etc.).

• Ability to deliver effective verbal or written messages that facilitate a mutual understanding on both parties.

• Customer service skills that include active listening, empathy, and problem-solving.

A master’s degree in Information Technology or an IT related field substitutes for three (3) years of experience, OR an IT related bachelor’s degree substitutes for two (2) years, OR an IT related associate’s degree substitutes for one (1) year.

Preferred Qualifications

• 10 years of CRM experience with a minimum of 6 years on the Salesforce platform, and a Salesforce Architect certification.

• Knowledge of data integration tools and experience integrating Salesforce with different business systems (ETL, CPQ, marketing automation, reporting, etc.).

• Familiarity with application security best practices and IAM authentication patterns (SAML, SSO, oAuth).

• Expert-level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable the achievement of the desired business outcomes.

• Strong background in the design/development of large web-based systems, or complete software product lifecycle exposure.

• Strong understanding of environment management, release management, code versioning best practices, and deployment methodologies.

• Experience working in the health and human services industry or business domain. Experience in delivering presentations to senior-level executives and technical audiences.

• Proven ability to work with technology vendors in delivery of various capabilities and solutions.

Additional Requirements

It is the policy of Minnesota IT Services that a successful candidate must pass all legally required checks prior to employment which may consist of the following:

• SEMA4 Records Check (applies to current and past state employees only)

• Criminal History Check

• Reference Check

• Social Security and Address Verification

• Education Verification

• Other legally required checks

Minnesota IT Services does not participate in E-Verify. Minnesota IT Services will not sponsor applicants for work visas, including F-1 STEM OPT extensions. All applicants must be legally authorized to work in the United States.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.