Job Descriptions:

The Hotel Zamora, a beautiful boutique hotel located in St. Pete Beach, FL, is seeking an experienced Front Desk Associate. With stunning views overlooking the Intercoastal Waterway and Gulf of Mexico, the Hotel Zamora provides a luxurious retreat for its guests. Besides relaxing in the beautifully appointed guest rooms, our guests experience intuitive service in our Rooftop Lounge, Sidewalk Restaurant, Private Dining, and Meeting/Banquet space. The Hotel Zamora is under new ownership and management with Sherman Associates, an accomplished and proven real estate development and management company. Our commitment to people and our vision for the future, combined with our history of success spanning decades, makes Sherman Associates who we are today.

The Front Desk Associate is responsible for check-in, checkout, kiosk operations, and all other guest transactions they strive to exceed established standards at every opportunity and take pride in the overall look and feel of our brand.

Essential Functions

• Ensures every guest is greeted and Welcomed on arrival

• Registers and book guests, verifying reservation, address, email address and credit information

• Proficient on kiosk operations to assist when necessary

• Answers all inbound calls in a professional manner

• Has an intimate knowledge of the hotel facilities and the local geographic area

• Accepts payment for guests’ accounts at the time of registration and at checkout

• Maintains a house bank and make a deposit and accurate report of receipts daily

• Processes all Retail transactions for the guest

• Responsible for restocking and assuring overall cleanliness of Retail

• Issues luggage claims and check guest luggage when requested

• Takes pride in the overall look and feel of the hotel assuring cleanliness and conditions are at their peak at all times

• Respectfully listen and respond to guest complaints in an efficient and professional manner

• Completes additional duties as assigned

Required Experience:

Minimum Requirements

• 1-2 years of experience in a public contact position

• Customer service experience in the hospitality industry strongly preferred

• Basic computer knowledge and some knowledge in word, excel, outlook, and internet

• As applicable, must possess a valid driver’s license, reliable vehicle with insurance and safe DMV driving record.

• A passion for the mission, vision, and values of Sherman Associates.

• Office hours may vary due to the specific needs of the hotel.

Keyword: Front Desk, Guest Service, Customer Service, Administrator, Administration,, Management, Hotel, Hospitality, culture, minneapolis, leadership, part time, full time, weekend, hourly

From: Sherman Associates