Description

This position will follow our hybrid work model, we expect the selected candidate to be in office 2-3 days a week at one of the following Corporate Office locations: St. Petersburg, FL or Southfield, MI.

Job Summary

Acts as a partner with the business to facilitate and implement technology solutions. Responsible for gathering system requirements that will ensure the technology solution will meet the needs of the business. Requires understanding of systems, industry and end-user requirements. Applies specialized domain knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Makes judgments and recommendations based on analysis and knowledge.

Essential Duties and Responsibilities:

• Analyze requirements to define and implement firewall (Palo Alto) rules and policies

• Configure, maintain, and support additional firewall services such as URL filtering, Malware Sandboxing Analysis, Threat Intelligence Feeds, Threat Prevention, User ID, etc.

• Provide administration and support of alerts, dashboards, and reporting for firewall solutions, ServiceNow and Splunk experience a plus

• Provide support to the incident team for escalations of technical issues, and various organizational teams for escalations of network security support questions

• Provide project support and firewall management through the installation and configuration of firewall solutions, patch/upgrade monitoring, break-fix troubleshooting and support, and other maintenance

• Participate in on-call rotations

Qualifications

Knowledge, Skills, and Abilities:

Knowledge of:

• Palo Alto firewall experience required

• F5 (LTM/GTM/ASM/APM) knowledge/experience

• Experience using Splunk for traffic and log analysis a plus

• Knowledge of IT Change Management processes (ITIL), ServiceNow experience a plus

• ForeScout experience a plus

Skill in:

• Troubleshooting network/firewall-related issues

• Gathering and interpreting user requirements to create appropriate firewall policies

• Customer service, working with customers to help them define their requirements

Ability to:

• Identify and understand issues, problems and opportunities; compare data from different sources to draw conclusions.

• Use effective approaches for choosing a course of action or developing appropriate solutions; recommend or take action that is consistent with available facts, constraints and probable consequences.

• Demonstrate a satisfactory level of technical and professional skill or knowledge in position-related areas

• Develop and use collaborative relationships to facilitate the accomplishment of work goals.

• Make internal and external clients and their needs a primary focus of actions; develop and sustain productive client relationships.

• Occasionally work a non-standard shift including nights and/or weekends and/or have on-call responsibilities.

• Work in a team environment or project room to facilitate collaboration.

Education/Previous Experience:

• Minimum of a Bachelor’s degree in Computer Science, MIS, Business or related degree and 1-2 years of relevant experience or a combination of education, training and experience as approved by Human Resources.

Licenses/Certifications:

• Palo Alto certifications a plus, but not required

Job: Technology

Primary Location: US-FL-St. Petersburg-Saint Petersburg

Other Locations: US-MI-Southfield-Southfield

Organization Technology

Schedule Full-time

Job Shift Day Job

Travel No

Req ID: 2402687