Job Description

Day-to-Day

Insight Global is seeking a Business Systems Analyst for one of our clients in Stamford, CT. This person will be joining the digital e-commerce marketing group for our client. This person will be responsible for the following tasks:

1. Efficient in triaging escalations : Review newly reported issues and escalations (Customer complaints, Regulatory Escalations, Internal Audit Team findings) and needed resolution

2. Prioritize : Determine urgency to meet the SLAs on each reported escalation by systems impacted, users impacted and prioritize the ones need immediate attention

3. Root cause Analysis:

Deep dive into complex issues by navigating systems and applications

Review recent deployments, code releases

Interview product teams and architecture teams to understand flow of events/data between applications

Reproduce the issue in lower / production environments

4. Troubleshoot:

Collaborate with Product and Development teams to identify bugs

Ensure necessary fix is applied/added to backlog to fix

Escalating to vendors or third party support when necessary

5. Communication and Reporting:

keep stakeholder informed of all reported issues and status on a weekly / daily basis

Clear and concise communication about issue, impacts and root cause

Estimated time to resolve

Progress updates and resolution on escalation before closure

6. Documentation:

Maintain confluence page/Jira issues to track all reported issues

Steps taken during research and troubleshooting process

Resolution and any preventive ensure taken to avoid similar escalations in futures

The rate would be between 40-60/hr.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Skills and Requirements

Must-haves

 5+ years Business System Analyst experience

 Strong communication and interpersonal skills

 Technical reading capabilities and ability to read through client/server calls

 Telecommunications background

 E-commerce background null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.