Exceptional Service. Endless Improvement. Passionate People. Honest and Forthright. These values guide everything we do, and we achieve them thanks to the diverse and collaborative efforts of our team. We are dedicated to creating a supportive environment where every team member can thrive. This includes fostering learning, professional growth, and valuing each team member’s input, all within a culture that promotes work-life balance and a strong sense of belonging.

Due to continued growth, we are currently seeking to add a Systems Administrator to our team! In this role, you will provide crucial support to our clients, serving as both field and escalation support, while performing the following responsibilities:

Day-to-day responsibilities:

• Provide support and troubleshooting to resolve technical issues for end users

• Support of Microsoft-related technologies: Windows Server, Office 365/Exchange, SQL, SharePoint, etc.

• Support of virtual environments including VMware, and Hyper-V

• Support backup and disaster recovery solutions

• Configure, install, and support various network devices and services, including WAN and LAN connectivity, routers, firewalls, & security

• Effectively communicate with customers on ticket progress, impending changes, or agreed outages, etc.

• Document internal processes and procedures related to duties and responsibilities

• Maintain daily documentation by entering time, expenses, and all work as service tickets in ConnectWise

• Other duties as assigned

Requirements

• 5 or more years of experience (preferred)

• Certifications such as MCSA, VCP, CCNA are a plus.

• Experience with platforms like ConnectWise, Cisco, Meraki, Datto, VMware, and Office 365 is a bonus.

• Strong communication skills are essential for success in this role.

• Ability to manage multiple tasks and collaborate effectively within a fast-paced, client-focused team.

• Enthusiastic about taking on challenges in a growing company with a diverse client base.

• Self-driven and capable of working independently with minimal supervision.

• Excellent organizational skills and strong attention to detail.

Be a part of CT's finest and best places to work! Charles IT is a rapidly expanding IT company, recognized among Inc 5000’s fastest-growing companies, MSP’s Top 501, and Marcum’s Top Tech 40. We attribute our success to our talented team, and we’re excited to welcome new members as we continue to grow. Come join us!

Benefits

Charles IT offers a competitive benefits program including Medical, Dental, Vision, Life, Disability, Paid Holidays, PTO, 401K, and bonuses. In addition, we offer free dry cleaning, a fully stocked break room, Friday team lunches, paid training, team-building outings every quarter, professional development and so much more!

Our Commitment to Inclusion:

Charles IT is committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected category. We welcome and encourage diverse perspectives.

The information contained in this job description is for compliance with the American with Disabilities Act (A.D.A.) and is not an exhaustive list of the duties performed for this position. Additional duties may be required.

If you’re excited about contributing your expertise to a fast-growing company that values innovation and teamwork, we’d love to hear from you!