Description:

Security Operations Center (SOC) - The SOC handles a wide range of calls including RTLS and Panic Alarm activations, Fire Alarms, Medical Emergencies, Critical Patient Transfers, Agitated or Combative Individuals, and Organizational Mass Notifications. The SOC also monitors various systems including, cameras, access control, fire and life safety, medical emergency, infant tracking, and medical gases. The SOC operates 24/7/365.

SOC:

• high call volume; at times it can be 100+, inbound call, sometimes outbound.

• they experience and handle much more urgent calls

• required to think more on there feet and be able to make split decisions, (The manager or supervisor isn’t on site)

• Handle escalated situation calls.

• Route calls to the correct department or to the correct point of contact.

• Customer service.

Additional Skills & Qualifications:

Experience working in fast pace high call volume dispatching/call center environment.

Great customer service

Comfortable working on computers and using multiple monitors

No healthcare experience needed.

Experience Level:

Entry Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.