SUMMARY OF POSITION: Responsible to the Office Manager for providing front office support. The Medical Office Associate will handle patient check-ins and check-outs, schedule follow-up appointments, and complete referrals. Additional duties include managing inbound and outbound phone calls, assisting with faxes, and overseeing the e-messaging system for patient inquiries. With an average of 50-100 patients seen daily, the ideal candidate must be comfortable in a fast-paced office environment.

*ESSENTIAL DUTIES: *The percentage of time spent performing essential functions is 95%. Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties: 

• Utilizes working knowledge of patient scheduling system to include scheduling, check-in, cancellations, request (wait) list, per policy and guidelines, and provides appropriate information/directions. 
• Registers (or verifies registration of) patients and ensures information is current and accurate. 
• Collects insurance copayments and other outstanding balances per policy. 
• Answers telephone in a timely and polite manner. Obtains signatures on required forms (HIPAA, Consent to Treat, etc.) Performs check out functions including charge entry, scheduling of appointments, providing patient visit summaries, requisitions, and educational materials to patient. 
• Composes professional, concise eMessages related to patient care needs. 
• Generates patient letters, and manages other patient correspondence as required. •Monitors task lists, eMessage pools, and voice mail lines per guidelines.  

Penn State Health offers an exceptional benefits package including medical, dental and vision with no waiting period as well as a Total Rewards Program that highlights a few of the many additional offerings below:

• *Be Well *with Employee Wellness Programs, and Fitness Discounts (University Fitness Center, Peloton).
• *Be Balanced *with Generous Paid Time Off, Personal Time, and Paid Parental Leave.
• Be Secured with Retirement, Extended Illness Bank, Life Insurance, and Identity Theft Protection.
• Be Rewarded with Competitive Pay, Tuition Reimbursement, and PAWS UP employee recognition program.
• Be Supported by the HR Solution Center, Learning and Organizational Development and Virtual Benefits Orientation, Employee Exclusive Concierge Service for scheduling.