Senior Account Manager - Retail & Facility Services

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

CategoryBusiness Support

Description

Position Title:Senior Account Manager – Retail & Facility Services

About ABCO Maintenance: ABCO Maintenance is a reputable Commercial Facility Maintenance and Construction company that has been serving the Tri-State area for over 35 years, operating 24/7. We are seeking an experienced Senior Account Manager to join our team and lead our retail and facility services accounts.

Why Choose ABCO?

• Competitive salary range:$80K to $140K annually

• Weekly compensation

• Comprehensive benefits including Medical, Dental, Vision, and 401K

• Vacation and Sick time available

Position Overview: The Senior Account Manager will play a pivotal role in building and maintaining strong relationships with key retail and facility service accounts. This position requires strong communication skills, a deep understanding of customer needs, and the ability to collaborate across teams to ensure client satisfaction.

Key Responsibilities:

• Client Relationship Management:

• Serve as the primary point of contact between ABCO and its retail clients.

• Address client needs and concerns, fostering long-term, productive relationships.

• Collaborate with internal teams to ensure client expectations are met or exceeded.

• Account Oversight & Strategy:

• Track and manage account performance, ensuring exceptional customer experiences.

• Assist with sales efforts, including identifying new opportunities and addressing client complaints.

• Collect, analyze, and utilize data to drive customer retention and growth.

• Operational Support:

• Work closely with various departments to ensure seamless service delivery.

• Actively participate in refining processes and improving the overall customer experience.

Additional Responsibilities:

• Additional duties will evolve as the role progresses.

Position Requirements

Job Requirements:

• Experience: At least 5 years of account management experience, with a minimum of 5 years in a retail general management role.

• Industry Experience: Facility maintenance or construction industry experience is preferred but not required.

• Work History: A stable employment record, with at least 5 years spent with one company (no job-hopping).

• Skills:

• Strong initiative and interpersonal communication skills.

• Excellent problem-solving and conflict resolution abilities.

• Tech-savvy, with proficiency in using computers, phones, and other systems.

• Ability to work independently with minimal supervision.

• Strong organizational and multitasking skills.

Preferred Experience:

• Previous experience in managing accounts within the facility maintenance or construction industries is a plus.

Full-Time/Part-TimeFull-Time and/or Part-Time

PositionADMINSTRATIVE PROFESSIONAL

Number of Openings1

Open Date1/17/2025

LocationABCO Maintenance Main Facility

About the Organization

This position is currently accepting applications.