Avenue5 is growing, and we are in search of a maintenance supervisor to join our dynamic team of Fivers!

About Us

We are a vibrant third-party multifamily property management firm with locations across the United States. We are proud of our vibrant, inclusive, make-it-happen culture, where we:

• Listen to our associates, recognize them, and give them room to grow

• Invest in our associates to help them become the best version of themselves

• Approach every important decision with our associates in mind

• Celebrate our associates’ successes and encourage them to raise the bar even higher

About the Senior Maintenance Supervisor Role

The senior maintenance supervisor is primarily responsible for the day-to-day maintenance operations and physical upkeep of the assigned property or properties, and for ensuring that the property or properties are compliant with Avenue5 policies and standards, in addition to all local, state and federal regulations. This position is responsible for ensuring compliance to the company risk management program. Also, has financial responsibilities for contributing towards and adhering to property budget.

Senior Maintenance Supervisor Responsibilities and Objectives

• Work with the maintenance team to ensure daily maintenance tasks, such as service requests and unit make-ready standards are met

• Review and track progress of service requests and identify chronic maintenance issues

• Respond to maintenance related issues in a timely manner as outlined in Avenue5 policy and practices document while maintaining a professional demeanor

• Perform various maintenance functions including repairs to the following: electrical, plumbing, appliances, flooring, carpentry, HVAC, grounds maintenance as dictated by state guidelines

• May perform general carpentry duties such as wallboard repair, countertop/cabinet replacement, finish carpentry, window/glass repair, door/lock repair, and ceramic tile repair

• May perform various proactive preventative maintenance including siding, painting, lighting, sprinkler, pool, golf-cart, elevator and more

• Responsible for work order systems accuracy by verifying all orders are completed in a timely manner to company standards and the resident’s satisfaction

• Daily inspection of the property grounds, buildings, and common area amenities to maintain safety and cleanliness standards and to identify issues requiring maintenance, repair, or replacement

• Oversee and assist with management of property emergencies, such as snow and other inclement weather emergencies, fires, and floods

• Promptly communicate with maintenance team and property manager concerning all maintenance issues at the property

• Observe and promote safety and risk management in accordance with local, federal, state, and company rules and regulations

• Help monitor response times for emergency on-call/after-hours maintenance assignments, and addresses issues as needed. May participate in on-call rotation, as necessary.

• Promote customer satisfaction by maintaining the highest standards of cleanliness and curb appeal, and always interact courteously and professionally with current and potential residents

• Foster a positive, active, and collaborative relationship with residents, other properties, and associated agencies

• Conduct pre-move in and post-move out apartment inspections and ensure timely completion of quality unit turns

• Act as mentor to maintenance team

• Always maintain a professional demeanor and appearance, promoting the same to entire team

• Responsible for the administration of the company risk management program

• Complete special projects as assigned by management

• Promptly communicate with the property manager concerning all maintenance issues at the property

• Solicit suppliers and contractors when work is necessary and monitor that they are compliant according to company policy

• Work with the property manager to ensure the team and the property are compliant per company, ownership, state and federal policies, and standards

• Walk property weekly with property leadership to collaborate on property challenges and operations

• Responsible for ensuring maintenance costs remain within allotted property budget and providing input on expenses for future budgets

• Other duties as assigned by property leadership

Education and Experience

• High school diploma or equivalent is required

• At least five years of experience in the property management industry or directly related field

• Possess general maintenance and carpentry skills

Skills and Requirements

• Ability to read, write and understand English

• Ability to use general office equipment, such as telephone, fax machine, printer, copier, and key track system

• Excellent customer service and interpersonal skills with the ability to relate to others

• Strong organizational and time-management skills

• Ability to multi-task

• Ability to perform basic mathematical functions

• Ability to cope with and defuse situations involving angry or difficult people

• Ability to maintain confidentiality

• Must maintain professional appearance and comply with prescribed uniform policy

• Must maintain a valid driver’s license, clean driving record and current auto insurance is required

• Must comply with all safety requirements

• Required to complete and successfully pass the Avenue5 Fair Housing and Preventing Discrimination and Harassment training and other courses if assigned

Scheduling

• Required to maintain a regular schedule which may require working overtime, weekends, and non-traditional holidays

• May be required to be on-call and aid during staffing deficiencies on-site

Environment

• Exposure to hot, cold, wet, humid, or windy conditions (temperatures may vary depending on the weather in the different regions)

• Exposure to noise, vibrations, atmospheric conditions, as well as working in confined or restricted spaces

• Potential exposure to communicable diseases through frequent contact with public

• Possible exposure to short-tempered or aggressive people

• Potential exposure to chemicals, electrical shock, heights, mechanical parts or machines, and fire

Physical Requirements

Avenue5 will make reasonable accommodations to enable individuals with disabilities to perform the essential functions. These functions include, but are not limited to:

• Ability to lift, push and pull up to 100 pounds

• Ability to walk around the property several times daily - up 10 miles a day

• Ability to walk on uneven surfaces

• Ability to climb several flights of stairs several times daily

• Hearing and visual ability to observe and detect signs of emergency required

• Must be able to sit, stand, reach, bend, and stoop for extended periods of time

• Ability to use standard maintenance equipment

• Talking and expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.

• Perceiving the nature of sounds at normal speaking levels with or without correction

• Ability to receive detailed information through oral communication, and to make the discriminations in sound

• Visual requirements including color, depth perception, and field vision

• Ability to compare, copy, coordinate, synthesize, negotiate, communicate, and instruct

• Ability to tolerate stressful situations

• Ability to work under minimal to moderate supervision

This job description is not an all-inclusive list of functions and tasks. Over the length of employment these functions and tasks may change.

Diversity

Diversity creates a healthier atmosphere: Avenue5 is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.