POSITION: Guest Service Agent

The Guest Service Agent provides outstanding guest service to all who come to the Front Desk, creates a memorable vacation experience.

DUTIES: Timely and accurate check-in/check-out guests Provide courteous, professional guest service, and resolution of all guest inquires Understand and practice all of Legacy Vacation Resorts Front Office Standards Manual and effectively perform, "The Six Principles" of the front off Provides information on the resort, amenities, activities, local area attractions, events, and directions, etc. Answers all incoming calls following the phone etiquette on the Front Office Standards Manual Learn resort software and be able to post transactions in RCC as necessary Accurately complete all Front Office reports and documentation required i.e. MOD report, welcome calls Complete cash and credit card transactions accurately and efficiently Communicates accurate information of room moves, status in the systems and to departments affected Constant communication with the Housekeeping department for room status updates Reconciliation of the assigned cash bank during shift Responsible for upkeep of all areas in the front lobby accessible or viewed by guests i.e. refreshment area, collateral Complete various additional tasks and assignments as needed

REQUIREMENTS: High School Graduate or General Education Degree (GED) One (1) year of previous customer service or hospitality experience Must have knowledge of Microsoft Office Must pass a background and drug screening, Marijuana is not tested. Must have a flexible schedule as schedules are determined based on the needs of the business

WAGE: $19.50/ Hour

BENEFITS: Extensive benefits package and transportation incentive

SHIFTS: Full-time - 40 hours per week

JOB SITE: Steamboat Springs, Colorado.

APPLICATION INSTRUCTIONS: If you meet the minimum requirements for this position, please click on How to Apply' to view application information. You must be registered with Connecting Colorado to view the application information (registration is available at no cost).