JOB REQUIREMENTS: JOB ID: 20921 JOB TITLE: Customer Svcs Rep Principal Work Location: UW-Stevens Point Main Campus, DeBot Supervisor: Anthony LaRocca, Food Service Manager FTE: 75% Position Summary The Customer Service Representative is responsible for all aspects of customer service in the front of the house of the University Dining operations. This will include customer contact to address and resolve issues, cashier training and coverage, dining room set-up and maintenance of the dining room supplies and products. This position will provide consistent communication to full-time staff, student leadership, student staff, and other part time specialty staff to ensure that the best possible customer service is achieved through proper training, compliance with safety and sanitation standards, presentation, and maintenance of dining facilities. The Customer Service Representative reports to the Food Service Manager DeBot Center within University Dining with daily tasks assigned by the Customer Service Supervisor. The ability and willingness to work a variable schedule, including nights and weekends, and alternate hours with short notice, is required. Shift: Sunday, Saturday, Varied Shifts and Times of Day Evening, Weekend and Holiday hours will be required. Anticipated Appointment Date: July, 2024 TO ENSURE CONSIDERATION: Applications received by 06/18/2024 are ensured full consideration. Files must be complete to be considered. Submission in PDF format is preferred for all attachments. Please include the following documents: - Online application - Contact information for three professional references (Official Transcripts may be required of finalist) Employment will require a criminal background check. It will also require you and your references to answer questions regarding sexual violence and sexual harassment. Position Contact For additional information regarding the position, please call or email: Anthony LaRocca, Chair, Search and Screen Committee Email: anlarocc@uwsp.edu Phone: 715-346-2134 Human Resources Contact If you have any questions regarding the application process, need special arrangements, or if you submitted your application with missing materials, please call or email: Human Resources Email: human.resources@uwsp.edu Phone: 715-346-2606 ***** OTHER EXPERIENCE AND QUALIFICATIONS: Required Qualifications Ability to effectively communicate orally and in writing to a wide array of people including staff members with differing skills/abilities. Ability to interact courteously with customers. Ability to manage and solve customer complaints and requests. Demonstrated experience supervising a diverse staff including student employees, full and part time employees, and temporary staff. The ability to bend, stoop, twist, and safely lift to 50# on a regular basis when storing, stocking and gathering prepared products and/or inventory items. Successful applicants must pass all UWSP mandatory trainings along with department specific trainings as part of their employment onboarding. Current Serv Safe certification or ability to complete certification within 3 months of hire. Preferred Qualifications Prior experience within a University Dining facility with large numbers of student employees. Knowledge of methods, and ability to motivate employees. Basic knowledge of the technology used in a University Dining location. Knowledge of basic safety and sanitation principles. ***** APPLICATION INSTRUCTIONS: Apply Online: www.careers.wisconsin.edu