JOB REQUIREMENTS: At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you. We invite you to view the opportunity below: Under limited supervision, provide job-specific quality assurance to Default Services & Loan Servicing as well as Third Party Relationships, in order to ensure processes and procedures conducted internally (business line/colleague) or externally (vendor) comply with Department, Bank, Investor requirements and state and federal regulations. Conduct periodic performance management reviews for each business line and/or vendor to ensure internal and external requirements and expectations are being met, review and discuss results monthly, follow-up on action plans, ensure results are tracked in scorecards, accountability reporting and shared/escalated with management, as appropriate. Monitor and score calls and loss mitigation files for applicable areas to ensure that policy and procedures are being followed and meet all investor, regulatory, state and federal guidelines. Act as a liaison between the Bank and the Vendor; ensure artifacts are current, process vendor invoicing, assist in trouble shooting, maintain inventory levels and track expenses, as applicable. Additional duties include, but are not limited to; basic remediation and project validation (such as year-end), monthly calibration sessions across sites, administration, assisting in service transfers, updating procedures or project plans, complaint research and response. This position relates to all functions within Residential Loan Servicing and any Vendors assigned within that group. This person will also: Monitor and evaluate calls for quality assurance and compliance through established quality assurance programs. Track and analyze results for agent and vendor performance scorecards. Develop and maintain data base of individual tests and all results. Proactively communicate any customer issues or trends to the Quality Assurance Manager/Supervisor. Thoroughly evaluate and audit by analyzing individual judgment details, timelines, fees assessed, financial statements title policies, FPI, PMI and payoffs according to policy. Convey feedback to the Quality Assurance Manager/Supervisor. Ensure that... For full info follow application link. The employment policy of Associated Banc-Corp, and its subsidiaries and affiliates (\"Associated\") provides equal opportunity to all persons. We support a diverse and inclusive work environment where colleagues are respected, treated fairly, and given equal opportunities to perform to their fullest potential. We believe it is only with a diverse and inclusive workplace that the organization can truly perform at its best, carry out its vision, and make a difference for the communities we serve. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/C6477AF9623E4256