Senior Associate I, IT Release & Change Management

Who we are:

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks, and provide for retirement security.

Information Technology:

At AIG, technology is at the heart of everything we do, from underwriting risks to processing claims. The Information Technology team equips our employees with the latest tools to complete their work efficiently and with the highest standards of excellence. The team is responsible for shielding the company’s systems from security risks, while designing technology strategies that enable AIG’s businesses to achieve their goals. AIG’s Information Technology functions include application development and management, enterprise architecture, and technology risk and compliance.

About the role

What you need to know:

• Responsible for facilitating the CAB meeting, publishing the change list, in order to maintain a minimum number of interruptive effects upon the running operation.

• Accountable for the Initiation of the Change Request

• Accountable for, Approved Change Request and Change Schedule.

• Responsible for Change Verification and Implementation Approval.

• Owner of Signoff process for normal change.

• Individual who conducts the certification of application access.

• Individual who removes or adds users in application.

• Responsible for Planning release lifecycle.

• Responsible for Managing Risks.

• Other tasks

• Keep up to date on current technology, research and evaluate new tools and techniques.

• Risk identification – identify and provide options for risk identified. Focus on conflicts between software releases and infrastructure changes. Review the weekly changes with the Production Support team to validate impact.

What we’re looking for:

Experience:

• Education – 2-year degree in CIS/computer Science or equivalent combination of four years of IT experience.

• Working knowledge of a Software Development Life Cycle.

• In-depth knowledge of common agile and / or classical procedural models (for example PMI / SCRUM or ITIL), as well as in project management and presentation techniques.

• Experience with build and release management, continuous integration, and continuous delivery (CI/CD).

Software Knowledge:

• Advanced working knowledge of Microsoft Operating systems

• Team Foundation Server (TFS).

• In-depth knowledge in the areas of Citrix, application infrastructure (Windows server), Database server, and operating and system architecture.

• Effective communication skills and being able to convey information and resolving user issues through clear, concise, and empathetic interactions.

• Task management and prioritization skills, ensuring efficient handling of user inquiries and concerns.

• High quality standards, analytical skills, and structured thinking.

• Travel Guard product knowledge is a plus.

Veteran's are encouraged to apply.

#LI-NK1

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com .

Functional Area:

IT - Information Technology

Estimated Travel Percentage (%): No Travel

Relocation Provided: No

AIG Travel Assist, Inc.

At AIG, helping people discover new potential is our purpose. As a global risk leader, we do this for our clients every day. Through our deep expertise in their industries and our innovative solutions that help them smartly manage risk, we enable their growth in ways they never thought possible.

But we also do the same thing for our employees, because we know our people are our greatest strength-the source of every insight, every idea and every innovation. When we're working as one team to do what's right for our colleagues and our communities, we can achieve excellence together. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.

Join our Talent Network (http://www.aig.com/careers/life-at-aig/join-the-talent-network) . Additional information about AIG can be found at www.aig.com | YouTube (http://www.youtube.com/aig) | Twitter (http://www.twitter.com/AIGInsurance) | LinkedIn (http://www.linkedin.com/company/aig) .