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This position is responsible for performing functions in the Academic Records Unit consistent with policies of the University and State Regents for Higher Education. Maintain and update student academic records, process manual tuition and fee adjustments, handle enrollment exceptions, and ensure the integrity of student records in the University Student Information System. Requires a thorough understanding of Registrar, University and Regents policies and procedures, and the ability to evaluate requests and make judgment calls on whether they conform to applicable policies before they are processed. Proficiency with the current University Student Information System, Microsoft Office especially Excel, a high degree of accuracy and attention to detail, ability to multi-task and manage multiple projects at one time, a positive customer service attitude, and an ability to work and participate in a team environment are essential to this position.\ Specific: Responsibilities include processing changes to student academic records- withdrawals/cancellation, grade changes, name and address changes, student ID changes, academic program changes, academic suspensions, audit and other enrollment exceptions, Buckley flag maintenance, processing manual adjustments to tuition and fees, monitoring reports on a regular basis to ensure the integrity of student records in the University Student Information System and assist with quality control in all aspects of Academic Records processing.\ Create and maintain select data in the student information system(s) for students at other institutions with whomOSUhas a financial aid consortium agreement. Includes analyzing and reviewing reports to ensure data accuracy, and maintaining general student information and academic records in the student information system(s).\ This position requires thorough evaluation of documents that are submitted by students and the Colleges and making judgment calls to ensure that they conform to University andOSRHEpolicy before they are processed. Responsible for assisting students, faculty and staff on a regular basis fielding phone calls and handling other inquiries regarding university policy and procedures regarding the maintenance of academic records and tuition/fee processing. This position requires excellent communication and customer service skills. Other duties as assigned. Back-up Front Line Registrar team as needed during periods of peak front-line customer activity. Back-up Document Imaging Specialists in scanning functions for the Office of the Registrar, including document preparation, application of the records retention policy, scanning, adjustments, indexing, and quality control.\ \ Standard Performance Requirements: Actively endorse and support OSUs mission and work toward fulfillment of vision and goals forOSU, exemplify in performance and behaviors OSUs values and excellence, integrity, service, intellectual freedom, diversity, and stewardship of resources. Take advantage of professional development and training opportunities to maximize productivity and effectiveness. Maintain safe, clean, and pleasant work area by eliminating clutter and complying with rules and procedures. Consistently portray a professional image in personal appearance, dress, and communications. Maintain confidences and protect security of operations by keeping information confidential and equipment/facilities secure. Maintain and promote a positive work environment by behaving and communicating in a manner that is respectful of students, co-workers, supervisors, customers, and clients. Actively identify and aggressively report all issues to supervisor using approved issue resolution procedures. Any omission or misrepresentation of reporting known issues will be considered substandard performance.

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