Position Summary

At the Long Island State Veterans Home, our Concierge's are valuable members of our team that ensure all employees and visitors are screened upon entry to effectively meet regulatory requirements. This position will carry out established Department of Health guidelines that include screening visitors and employees, maintaining visitation and testing records and assisting with electronic screening machines.

Duties of a Concierge may include the following but are not limited to:

• Courteously greets all visitors and employees upon arrival to the Long Island State Veterans Home.
• Educates visitors and employees on testing and protocols in accordance with DOH guidelines.
• Assist all visitors with screening upon entry into the facility and facilitate mandatory testing as required by the NYS DOH. Asks visitors a series of established health screening questions related to illness exposure, symptoms and travel history and conducts temperature checks on all visitors and ensures their temperature is within normal rate of 100 degrees Fahrenheit or less, in accordance with DOH guidelines.
• Assist all employees with electronic screening upon entry into the facility. Collaborates with IT staff when maintenance on screening machines are required. As needed, asks employees a series of established health screening questions related to illness exposure, symptoms and travel history and conducts temperature checks to ensure their temperature is within normal rate of 100 degrees Fahrenheit or less, in accordance with DOH guidelines.
• Collaborates with facility testing team to facilitate and administer employee testing / screening for COVID-19.
• Stocks and monitors supply level of appropriate Personal Protective Equipment (PPE) and / or testing supplies necessary for entry into the facility. Promptly notifies Nursing Operations Coordinator when supplies levels are getting close to established minimum par levels.
• Provides visitors and employees with proper PPE based on the COVID status of the Unit and/or resident being visited.
• Using established tracking systems, maintain accurate count of visitors and their destination. Enters visitor contact information and other required information in the Visitation Database in collaboration with Social Work Services.
• Maintains employee vaccine sign-up sheets to assist with facilitation of employee vaccines for COVID-19.
• Responds to visitor and employee inquiries and/or assists them in gathering responses to inquiries.
• Communicates with residents, visitors and staff in a courteous, respectful and service oriented manner at all times. Uses appropriate de-escalation techniques when during difficult encounters.
• Politely denies access to those who do not pass all screening requirements.
• Appropriately escalates potential problems, issues or unusual questions to supervisor in a timely manner.
• Answers telephones in a prompt and courteous manner, providing a high level of assistance to callers.
• Organizes supplies and materials at the Health Information Desk Screening area. Keeps all work areas clean, clutter free and well organized.
• Assist with training new staff members on programs, regulations or guidelines.
• Facilitates wayfinding and escorts residents and visitors when necessary.

Required Qualifications:

Associate's degree and one (1) year of administrative experience. In lieu of Associate's degree, High School Diploma and three (3) years of administrative experience. Excellent Customer Service Skills, communication skill and interpersonal skills. Working knowledge of Microsoft Office Applications. Ability to interpret guidelines and take appropriate action. Ability to coach and train staff. Willingness and ability to quickly adapt to ongoing processes changes and/or changes in protocols.

Preferred Qualifications:

Experience with infection control responsibilities. Experience with reporting of information to responsible staff members. Long Term Care Experience.

Resume/CV and cover letter should be included with the online application.

Working Conditions:

Working conditions may involve exposure to infectious disease, blood, body fluids and/or tissue as well as other unpleasant elements such as accidents, injuries and illness. May be exposed to and be required to handle varying unpredictable, emergency and crisis situations. Occasionally subjected to irregular hours and pressure due to multiple calls and inquiries.

Special Notes:

The Long Island State Veterans Home is a tobacco-free environment. Tobacco products are strictly prohibited anywhere on our 25-acre campus, including parking lots and outdoor areas on the premises.

Essential Position: This position has been designated as an essential position based on the duties of the job and the functions performed. This means that when the Long Island State Veterans Home is faced with an emergency, employees in such positions are required to remain at their work location or to report to work.

The LISVH is a 24/7 skilled nursing facility. As such, all positions are subject to changes in pass days and shifts as necessary to meet the operating needs of the facility.

The use of Vacation or Personal Leave accruals during the first 6 months of employment will not be authorized unless prior approval has been granted by Human Resources.

The selected candidate must successfully clear a background investigation. Prior to start date, the selected candidate must meet the following requirements: Successfully complete pre-employment physical examination and obtain medical clearance from the Long Island State Veterans Home Employee Health Department, clear a background investigation, submit three (3) written references, and provide a copy of the required license(s)/certificate(s). Please be advised that failure to comply with any of the above requirements could result in a delayed start date and/or revocation of the employment offer.

In accordance with the New York State Department of Health (DOH) order that all hospitals and nursing homes "continuously require all covered personnel to be fully vaccinated against COVID-19." Upon acceptance of a conditional job offer, candidates who are not already vaccinated must obtain the first dose of the vaccine within three (3) calendar days of job offer and must obtain any subsequent doses in accordance with the vaccine protocol. The order allows for limited medical exemptions with reasonable accommodations, consistent with applicable law.

The Long Island State Veterans Home, located on the campus of Stony Brook University, is a 350-bed skilled nursing facility with a 40-slot Adult Day Health Care Program dedicated to the care of honorably discharged Veterans of the United States Armed Forces, their spouses and Gold Star parents. Join an organization whose people make a difference every day and where commitment, compassion, initiative and leadership are recognized and rewarded. We care for America's heroes every day.

If you need a disability-related accommodation, please call the University Office of Equity and Access at (631)632-6280.

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