Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests. We own and operate the most renowned destination resorts in the world as well as regional and local ski areas outside major cities, and connect them all through one unrivaled network. We are looking for ambitious leaders, innovators and creators to join our talented team. If you’re ready to pursue your fullest potential, we want to get to know you!

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

Job Summary

Come help tackle IT challenges in a high energy, fast paced environment by becoming an Information Technology Manager for Vail resorts. This is an outstanding opportunity for a hands-on leader who can motivate, support, and develop staff who each have varying skillsets. This position will engage in core service management functions such as hiring, procurement, process optimization, and support ticket management. A successful candidate will also be able to manage stakeholder relationships as they communicate, coordinate, and collaborate with IT and Mountain leadership.

The work environment requires a positive, upbeat, innovative, and energetic attitude. If you are a proven leader that understands the importance of development, leadership, community, and having fun then you could thrive in this role.

Job Specifications:

• Outlet: Stowe

• The budgeted range starts at $68,545 - $85,000 + annual bonus. Actual pay will be adjusted based on experience

• Shift & Schedule Availability: Full Time, Year Round

Job Responsibilities:

• Maintain a positive attitude while solving IT challenges, enjoying the benefits of working for a ski company and having fun in a manner that encourages coworkers to do the same.

• Build and lead a small team of technology professionals in an effort to accomplish goals and encourage continuous growth and development.

• Coordinate support for the local resort(s), managing to established services levels and coordinating with local business leaders.

• Own local enterprise infrastructure technology environment by maintaining asset inventory, conducting preventative maintenance, and ensuring accuracy of documentation.

• Manage infrastructure expenses against established budgets.

• Suggest and support implementation of new ideas for improving user support and the guest experience.

• Maintain relationships with key stakeholders including both IT leaders and mountain leaders

• Coordinate and collaborate with local and regional leaders to improve processes, deliver service, complete projects, and act on key initiatives.

Job Requirements

• Positive, enthusiastic, and friendly.

• Proven ability to lead a diverse team of specialists and subject-matter experts.

• Three years of experience in service delivery or stakeholder management.

• Solution oriented with desire to learn new skills.

• In-depth knowledge of technology support needs within an enterprise environment. Ski industry knowledge preferred.

• Able to demonstrate a people-first mentality when leading the team, tapping into employees' passions and helping to shape their development within the company.

• Able to form strong partnerships with key leaders in a dynamic company.

• The ability to independently and collaboratively develop project plans, understanding project requirements, ensuring vendor engagement, ensuring cross-functional teams meet deadlines, and reporting on progress.

• Ability to sit and stand for long periods of time.

• Should be able to work a schedule that can include weekends, holidays, and on-call shifts.

• Valid US driver’s license.

The expected Total Compensation for this role is $68,545 - $85,000 + annual bonus. Individual compensation decisions are based on a variety of factors.

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons

• MORE employee discounts on lodging, food, gear, and mountain shuttles

• 401(k) Retirement Plan

• Employee Assistance Program

• Excellent training and professional development

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)

• Free ski passes for dependents

• Critical Illness and Accident plans

Please note that the ability to work in person or off-site, and the particulars related to such work, are subject to change at any time; and, accordingly, the Company reserves the right to change its policies and/or require in-person/in-office work or off-site work at any time in its sole discretion.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 505756

Reference Date: 10/24/2024

Job Code Function: IT Support

Job Type: [[JobType]]