JOB REQUIREMENTS: Essential Job Functions 1. Provides consumer driven information and assistance on a wide variety of topics that is accurate, objective and relevant to the individual\'s expressed need and presented in language and formats that are easy for consumers to understand. 2. Gathers sufficient information to accurately identify and clarify inquirer\'s issues and needs. 3. Provides information about public and/or private programs, services and benefits capable of meeting the consumer\'s need and actively assists the consumer in accessing resources or making referrals. 4. Offers follow-up to determine outcomes and whether additional information or assistance is needed, consistent with the Aging and Disability Resource Center\'s (ADRC) Follow-Up Policy. 5. Advocates on behalf of individual consumers when there are issues with access to services. 6. Responds to initial inquiries and requests for information and assistance within 24 hours or by the end of the next business day and schedule appointments within 10 business days following consumer\'s request. 7. Provides options counseling to consumers, their families and caregivers about the options available to meet long-term care needs and factors to consider in making long-term care decisions. 8. Delivers preadmission consultation and assistance with relocations for individuals who have been referred to the ADRC by a nursing home or assisted living facility (CBRF, AFH and RCAC). 9. Offers short-term service coordination for a period not to exceed 90 days. 10. Administers Long-Term Care Functional Screen to determine an individual\'s functional eligibility for managed long-term care and IRIS. 11. Assists consumers with the Medicaid application process by providing an overview of the financial eligibility requirements, information about the application process, gathering information to support the application and working alongside the Economic Support Unit and the income maintenance consortium. 12. Provides information and counseling to assist consumers in the process of enrollment and disenrollment from managed care or IRIS. General Job Functions 1. Represents the ADRC of Door County to the community at large through professional interaction, public speaking, media presentations, and participation in community advisory groups as requested. 2. Adheres to the AIRS national standards; also secures AIRS certification within the first two years of employment. 3. Completes all mandatory training and post-tests (i.e., ADRC Orientation Module and Options Counseling in LMS), maintaining current knowledge to ensure compliance with federal and state regulations. 4. Performs home visits. ***** OTHER EXPERIENCE AND QUALIFICATIONS: Must have at least one year of experience working with individuals, such as older adults (aged 60 years and older) and/or individuals living with developmental/intellectual disabilities, physical disabilities, mental health or substance abuse disorders, who constitute one of the target populations of the Aging and Disability Resource Center. ***** APPLICATION INSTRUCTIONS: Apply Online: https://www.governmentjobs.com/careers/codoor