Job Information
Houston Methodist Process Improvement Engineer- Full Time Days in Sugar Land, Texas
At Houston Methodist, the Process Improvement Engineer is responsible for leading the work of interdisciplinary teams in the execution and implementation of performance improvement and patient safety initiatives directed at improving quality of care and operational efficiencies. The Process Improvement Engineer serves as project manager, coach, mentor and leader on a range of quality, safety, financial and performance improvement projects, while overseeing the development, deployment and training of interdisciplinary Quality Teams through hands on project engagement. He/She serves as a performance and process improvement expert on measurement and analysis methods and acts as a change agent for the organization to provide quantitative quality expertise and quality engineering support for initiatives and actions designed to improve operational performance and processes.
PEOPLE ESSENTIAL FUNCTIONS
Organizes and develops multi-disciplinary groups that work toward process improvement. Works in collaboration with other Performance Improvement (PI) operations staff to ensure synergy in duties and reporting. Demonstrates ability to integrate in to multiple work teams.
Collaborates in an interdisciplinary manner on organization-wide performance improvement, patient safety and data management/analysis functions to maximize outcomes.
Supports reporting requests from customers both inside and outside the department while complying with all physician privilege, patient confidentiality and HIPAA constraints. Utilizes communication skills to ensure cohesive, smooth operation of the department.
SERVICE ESSENTIAL FUNCTIONS
Facilitates system design to hardwire high reliability processes. Supports leadership and staff with the development and implementation of process changes.
Documents data sources, organizes and synthesizes results into audience-appropriate reports and presentations. Meets or exceeds all timelines for completion.
Organizes aggregated information and/or data to support the departmental mission to present cohesive and succinct reports. Uses statistical tools and standardized graphic models appropriate for data and intended audience for preparing reports.
QUALITY/SAFETY ESSENTIAL FUNCTIONS
Provides basic analyses of organization wide or project specific performance against patient safety, quality and outcome measures. Utilizes results from performance improvement activities to identify and prioritize areas of focus for improvement. Routinely conducts process surveillance to identify potential process deficiencies. Evaluates and provides input on effectiveness of performance improvement initiatives.
Presents meaningful reports and analyses with measurement description, statistical information and benchmarks.
Leads improvement efforts for potential or actual quality of care/risk issues including participating/facilitating RCA, FMEA, or event review as needed. Summarizes events and presents findings as indicated.
Manages multiple projects through the entire project life cycle. Employs breadth of knowledge to acquire data, connect data to information, draw action plans and coach department and project teams to their targets.
FINANCE ESSENTIAL FUNCTIONS
Collaborates with other departments to monitor use of resources. Participates in cost reduction efforts through making recommendations to mitigate risk.
Proactively identifies quality and safety improvement opportunities aimed at cost reduction through analysis of data.
GROWTH/INNOVATION ESSENTIAL FUNCTIONS
Designs, develops and implements project plans related to strategic quality and safety initiatives. Manages reporting of these projects/measures of improvement to internal departments/committees. Provides oversight of these projects to ensure desirable outcomes are met.
Employs ability to participate in and lead a project and understand customer's work flow and key critical success factors.
Utilizes technical skills necessary to analyze current processes and understand customer's business strategy. Identify clinical and business system requirements through process and workflow analysis with minimal guidance.
This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.
EDUCATION
Bachelor's degree in healthcare administration, business administration, or health sciences required; master's degree in healthcare administration, business administration or public health preferred
Lean management or Six Sigma Black Belt certification preferred
WORK EXPERIENCE
- Three years of experience in quality improvement or performance improvement methodology, project participation and using data analysis software
LICENSES AND CERTIFICATIONS - REQUIRED
- N/A
KNOWLEDGE, SKILLS, AND ABILITIES
Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
Excellent verbal and written communications skills for both internal and external customers
Ability to collaborate in an interdisciplinary manner to drive best solutions in process improvement
Ability to gather and document project based functional user requirements
Researches opportunities for performance improvement, establishes plans and coordinates teams in achieving performance improvement
Knowledge of process mapping/value stream mapping tools, database design and management
Knowledge of principles of patient safety
Knowledge of statistical analyses, techniques and software
Ability to independently analyze and solve problems
Proficiency in use of Office and project efficiency tools (Excel, PowerPoint, Visio, Word and statistical packages)
Attention to detail with a high priority for timely and accurate information
Ability to work independently, as well as on cross-functional and interdisciplinary teams
Strong time management/organizational skills
Ability to effectively facilitate teams
Project management skills
SUPPLEMENTAL REQUIREMENTS
WORK ATTIRE
Uniform No
Scrubs No
Business professional Yes
Other (department approved) No
ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.
- On Call* No
TRAVEL
Travel specifications may vary by department
May require travel within the Houston Metropolitan area No
May require travel outside Houston Metropolitan area No
Company Profile:
Houston Methodist Sugar Land Hospital is committed to leading medicine by delivering the Houston Methodist standard of unparalleled quality, safety, service and innovation to patients in Fort Bend County and surrounding areas. With more than 1,300 affiliated physicians and 2,900 employees, Houston Methodist Sugar Land offers access to the most innovative care available, including comprehensive cancer care; neuroscience and spine care; orthopedics and sports medicine; heart and vascular care; women’s services; childbirth center with level III NICU; bariatric and digestive care; and advanced imaging — all backed by our focus on healing people today and offering hope for tomorrow
Houston Methodist is an equal opportunity employer inclusive of women, minorities, disabled persons and veterans.
Equal Employment Opportunity
Houston Methodist is an Equal Opportunity Employer.
Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law. VEVRAA Federal Contractor – priority referral Protected Veterans requested.
Houston Methodist is an Equal Opportunity Employer.
Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law. VEVRAA Federal Contractor – priority referral Protected Veterans requested.
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