Manager, AppleCare BPR Systems Quality

Sunnyvale,California,United States

Support and Service

Do you feel a personal stake in everything that you work on, thrive in fast-paced environments with lots of ambiguity, and enjoy working with complex technologies? Do you develop strong relationships, build trust, and influence without direct authority? Do you communicate openly and clearly, collaborate enthusiastically, and value a culture of healthy debate? If so, we want to talk to you! AppleCare BPR is responsible for delivering cross-functional systems projects across all AppleCare business areas, including Sales, Service, Digital & Logistics. We build strong relationships across the company and stitch AppleCare systems and processes enterprise-wide. We are seeking an experienced leader in software quality to manage a team of Systems Quality Managers. The team is responsible for the preparation and execution of User Acceptance Testing activities on cross-functional systems projects. We collaborate closely with our development teams to build comprehensive test plans that span all phases of testing in the Software Development Lifecycle. In addition to overseeing recruitment, performance and development activities, you will also play a key role in continuously evolving the way we approach test planning and execution. An example is adapting our methodologies to test AI or machine learning applications. You will keep up-to date on the latest technology solutions in market to generate innovative ideas to solve testing/quality challenges. You will drive adoption of best practices for application testing to ensure consistent delivery of quality, performance and scalability.

Key Qualifications

• At least 5 years of leadership or team management experience

• Demonstrate a track record of developing effective and inclusive teams, comprising mid-career and experienced employees.

• Experience in software testing and test automation frameworks. Experience testing machine learning and AI applications is a benefit.

• Demonstrate success in leading multiple priorities, delegating, and establishing operational plans and management processes to deliver results in a fast-paced environment.

• Ability to develop and maintain strong working relationships across all parts of the organization.

• Demonstrate strategic thought leadership, innovation, and effectiveness in influencing others to drive meaningful change with high integrity.

• Possess best-in-class communication and presentation skills (written and verbal) to all levels of an organization.

• Ability to occasionally travel internationally and work off/weekend hours to support projects, as needed.

Description

Lead and mentor team to ensure alignment with project goals and objectives. Provide guidance, support, and coaching to foster professional growth and development for each team member. Lead all aspects of the development of comprehensive testing strategies and ensure collaboration with partners to define testing requirements and priorities. Oversee the execution of test plans, verifying thorough and accurate testing. Manage escalations and corrective actions as needed. Ensure clear reporting of test progress and metrics to partners and management. Collaborate with cross-functional teams, including software developers, data scientists, product managers, and UX designers, to integrate testing activities into the SDLC. Communicate effectively with team members to address testing-related issues and opportunities. Identify and mitigate testing risks including technical risks, resource constraints, and schedule impacts. Proactively address issues to minimize disruptions to project timelines and deliverables. Drive continuous improvement initiatives to enhance testing processes, methodologies, and tools. Find opportunities for automation and efficiency gains to streamline the testing workflow. Work with other SQM managers to ensure testing processes and systems are created and implemented with a global perspective, and align testing strategies with overall project and BPR goals. Participate in developing the global SQM org strategy and be accountable for establishing operational objectives and work plans to achieve team goals.

Education & Experience

Bachelor’s degree or equivalent experience, in a relevant field preferred

Additional Requirements

Pay & Benefits

• At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $180,700.00 and $271,900.00, and your base pay will depend on your skills, qualifications, experience, and location.Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.Learn more (https://www.apple.com/careers/us/benefits.html) about Apple Benefits.Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

Apple Footer

Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race,color,religion,sex,sexual orientation,gender identity,national origin,disability,Veteran status,or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) .

Apple will not discriminate or retaliate against applicants who inquire about,disclose,or discuss their compensation or that of other applicants. United States Department of Labor. Learn more (Opens in a new window) .

Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco,review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area.

Apple participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program (Opens in a new window) .

Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .