Minimum qualifications:

• Bachelor’s degree or equivalent practical experience.

• 3 years of experience in a project/program management, consulting, or client facing role.

Preferred qualifications:

• MBA or advanced degree in Management, Business, or a related field.

• 3 years of experience managing projects or programs.

• 3 years of experience in a client-facing role.

• 3 years of experience in operations management (e.g., process improvement, operational reviews, optimizing workflows, etc.).

At gTech’s Users and Products team (gUP), our mission is to help users get the most out of Google. We represent Google's users and many of our partners globally, sharing insights with the larger Google organization to enable exceptional customer and product experiences.

gUP builds innovative solutions that take user experience and engagement with Google to the next level, supporting users across products, countries, cultures, incomes, and identities. We advocate for users through partnerships with product areas at Google (and some Alphabet businesses), supporting Google’s consumer products ecosystem and enabling numerous launches for Google’s consumer products each year.

As a Chrome Program Support Manager, you'll be the go-to expert for all Chrome launches, ensuring seamless rollouts and minimizing support issues. You'll also lead Chrome's feedback strategy, leveraging a variety of tools and channels to understand our users' needs and preferences. Your work will directly influence product development, empowering the Chrome team to build the best browser possible.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video (https://www.youtube.com/watch?v=HcjR6ZngQcw) .

The US base salary range for this full-time position is $106,000-$156,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google (https://careers.google.com/benefits/) .

• Own complete support strategy and execution for product launches, including detailed reporting and actionable insights.

• Develop high-quality Support Product Requirement Documents (PRDs) and external launch materials.

• Streamline workflows, proactively identify and resolve potential launch issues, and share best practices across teams.

• Participate in product trials, identify pre-launch issues, and collaborate with cross-functional teams to address them.

• Work with product teams to derive insights from post-launch data and advocate for ongoing enhancements.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also https://careers.google.com/eeo/ and https://careers.google.com/jobs/dist/legal/OFCCPEEOPost.pdf If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form: https://goo.gl/forms/aBt6Pu71i1kzpLHe2.