locations : Sweetwater Campus

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time type : Full time

Are you someone who strives for excellence, values accountability, provides the best service, all while reflecting unwavering integrity? Our talented team members across the state follow the behaviors, beliefs and outcomes of these core values to ensure that our vision is met. If you're ready to join the TSTC family and make great memories please complete our application process.

Job Description

The Field Support Technician is responsible for providing professional onsite end-user technical support and working with other Support Services team members to prevent or resolve technical issues. This position will support multiple locations.

Essential Functions

• Employee will demonstrate TSTC Core values of Excellence, Accountability, Service and Integrity with internal and external stakeholders, customers, students and members of the community.
• Provide in-person and remote support to TSTC campuses. This role will specialize in providing high-touch care to prominent clients who require quick response.
• Provide configuration guidelines for Windows PC, Tablet, and Mac systems and provide break/fix repair of these systems for select clients.
• Track and record all activities, including symptom and solution history, billable hours, equipment and supplies, mileage, etc.
• Assist clients with learning how to submit support requests via a web-based user interface.
• Contribute input to knowledge base articles relating to troubleshooting and support of the clients environment.
• Provide on-call support as needed.
• Other duties as assigned

Education/Experience/Knowledge/Skills

• Associate degree in Information Technology preferred.
• 2 Years responsibility for on-site technical support.
• Ability to communicate effectively with co-workers and clients verbally and through written communication.
• Excellent time management skills.
• Ability to multi-task many requests in an organized and timely manner.
• Must be able to balance and prioritize requests from multiple people.
• CompTIA, A+, Network+, or ITIL Foundations a plus.
• This job description covers a position in which the percentage of time spent on the essential functions will vary based on the workload and will ultimately be determined by the supervisor.
• May need to work evening or weekend hours for server maintenance or break/fix repairs.

Equal Opportunity Employer

Texas State Technical College (TSTC), as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. TSTC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

Employment Eligibility Verification

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at TSTC.

Background Checks

A criminal history background check will be required for the finalist(s) under consideration for this position.