Job Summary:

Duties include but not limited to: provide call center support for PM&R Therapy Department. Primary responsibilities include: pre-register accounts in Epic, scheduling appointments in Medilinks; monitoring of all schedules throughout the day to backfill cancellations and add extra visits as requested by therapists as they happen; managing all incoming patient referrals from phone, fax and computer systems and process within 48 hours. Other clerical duties assigned as needed. Excellent customer service, communication and organizational skills are necessary. Computer skills, knowledge of medical terminology and prior medical office or call center experience desired.

Minimum Qualifications:

For consideration for this title, you must meet the following minimum qualifications:

One year full-time clerical, secretarial or patient care experience in a healthcare setting.

Work Days:

Schedule based on 40 hour work week. Monday-Friday Days

Message to Applicants:

**The NYS Department of Civil Service has expanded the NY HELPS Program. During this program, the NYS Civil Service Exam requirements are suspended for the Hospital Patient Service Clerk 1 title.

Position Status: Permanent

Salary: $37,121

Recruitment Office: Human Resources

Executive Order:

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov.